MOBILE SERVICE ADVISOR

Mobile Service AdvisorSells and schedules needed mobile service work in the service department.Essential duties include the following. Other duties may be assigned.Coordinates pick up and delivery for Mobile Service customers.Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Calls customers in a timely, friendly manner and obtains vehicle information.Writes up customer’s vehicle problems accurately and clearly on repair order.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes “promised time.” Checks with dispatcher, if necessary.Obtains customer’s signature on repair order; provides customer with a copy.Establishes customer’s method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on progress or repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Explains completed work and all charges to customers.Completes Ford certification testing as required.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Maintains a professional appearance.Keeps work area clean.This job has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or equivalent. 3-6 months related experience and/or training.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information and respond to questions from managers, customers, and the general public.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Manufacturer TrainingValid Driver’s LicenseWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.