Administrative Specialist II (Call Center Rep - Connect 2 Care - C2C) - Spanish Bilingual

The Administrative Specialist II (Call Center Rep - C2C) position with Public Health's call center, Connect 2 Care, supports a broad range of healthcare services in fast paced clinics that serve economically, socially and culturally diverse populations. Public Health serves many individuals in King County’s Spanish speaking community. Therefore, successful applicants must be bilingual in English and Spanish. This position is generally the first point of contact for patients over the phone and is expected to consistently provide excellent customer service. Candidates will be interested in this position because it is an opportunity to assist our fellow King County residents lead healthy lives through their pursuit of dental care, primary care, sexual and reproductive healthcare, and WIC. This position is generally the first point of contact for patients over the phone and is expected to consistently provide excellent customer service. Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit Work Schedule Monday - Friday 8:00am - 5:00pm Remote and Onsite Work The Connect 2 Care team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location Chinook Building : Chinook Building, 401 5th Avenue, Seattle WA 98104, 10th floor Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Responsibilities Register patients over the phone including: obtaining demographic, financial and insurance information; performing data entry; determining when language interpretation is needed; orienting patients to Public Health's services; directing patients to appropriate locations for services requested; identifying when triage by healthcare staff is needed and quickly identifying potential emergency situations and responding accordingly. Verify insurance coverage and correct patient assignment for those with managed care plans and redirecting clients to obtain appropriate insurance or insurance assignment. Schedule patient visits by determining the appropriate providers and programs for patients to be scheduled with, assure timely access to services by actively monitoring and coordinating multiple provider schedules. Minimum Qualifications Excellent verbal and written communication skills to include customer service skills via telephone (discretion, patience, etiquette, professionalism.) Bilingual English and Spanish Demonstrated ability to work independently and as a member of a team Demonstrated ability in problem solving, showing initiative, and exercising independent judgment. Knowledge of basic insurance practices. Demonstrated ability to use practice management software for registering patients, scheduling appointments and/or encounters for billing purposes. Functional knowledge of medical terminology Knowledge of state and federal laws governing the use and disclosure of protected health information Skilled at handling confidential data and situations with tact and discretion Demonstrated ability to maintain consistency in attendance and punctuality Ability and willingness to take on additional tasks as directed by supervisor Desired Qualifications Epic experience Call center experience -- healthcare preferred. King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Who May Apply Open to all qualified applicants The following items are required to be considered for this vacancy: NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) Resume (Please note: Cover letters and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above). Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Necessary Special Requirements The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR. The selected candidate must be able to pass a thorough background investigation and Pre-Employment Physical, but findings may not necessarily disqualify an applicant for employment. For more information on our selection process, please refer For tips on interviewing, please visit Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. When Public Health responds to an emergency, and in accordance with relevant CLA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Union Membership Protec 17 #J-18808-Ljbffr King-County,-W