Conversational Designer
HireTalent
Senior Conversational Designer - Voice/IVR & Dialogflow CX | Remote Are you passionate about creating intuitive voice and conversational experiences that actually make a difference? Client is looking for a Senior Conversational Designer to help modernize and innovate customer experiences through conversational AI. What You'll Do: Lead conversational design and support migration from legacy IVR platforms to Google Dialogflow CX / Conversational Agents . Architect complex NLU-driven voice interactions, reusable components, and conversational design systems. Analyze customer interactions to identify pain points, gaps, and opportunities for experience improvements. Partner with product, engineering, data, and operations teams to develop innovative conversational AI solutions. Define and track KPIs/OKRs while supporting ongoing optimization of voice and chatbot experiences. What You'll Bring: Bachelor's degree or equivalent experience with 5+ years in conversational/product design . Strong hands-on experience designing IVR, voice, and NLU-driven experiences . Experience with Google Dialogflow CX , plus exposure to Genesys Cloud, AWS Lex/Connect, or similar platforms. Familiarity with LLMs, Gemini, Vertex AI, Python-based language analysis , and conversational analytics. Strong communication skills and experience building scalable design systems with cross-functional teams. Healthcare or Medicare experience is a plus. #J-18808-Ljbffr HireTalent
Vacancy posted 2 days ago
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