Lifestyle Manager

As the Lifestyle Manager at Auberge Beach Residences, you will lead the daily operations of the Front Desk and Lifestyle teams while serving as a key resource for residents, team members, vendors, and management. This highly visible leadership role is responsible for ensuring exceptional resident experiences through personalized service, proactive communication and operational excellence. The Lifestyle Manager is instrumental in fostering a culture of hospitality, accountability, and engagement while maintaining the highest standards of service throughout the residential community. This role serves as the primary liaison for resident requests and concerns and plays a critical role in supporting community programming, team development, and day-to-day operations. Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are: Lead and coordinate the daily operations of the Front Desk and Lifestyle teams. Ensure all service standards are maintained with a focus on personalization, consistency, and hospitality excellence. Serve as the primary point of contact for residents regarding requests, concerns, and service recovery, ensuring timely follow-up and resolution. Develop meaningful relationships with residents and proactively anticipate their needs to create exceptional residential experiences. Create and manage team member schedules to ensure appropriate staffing levels and operational coverage. Review and approve timecards, payroll adjustments, and attendance records through Dayforce. Train, mentor, and develop team members while fostering a positive and engaged workplace culture. Conduct interviews and participate in the recruitment and selection process for Front Desk and Lifestyle team members. Support the continued growth and development of the Lifestyle team, including oversight of Lifestyle Assistants and Porters. Conduct performance evaluations and administer employee coaching, counseling and disciplinary actions when necessary. Attend departmental and leadership meetings while serving as a liaison between management and frontline team members. Serve as Manager on Duty during evenings, weekends, and in the absence of the Director of Operations, responding to operational issues and emergencies as needed. Conduct routine property walkthroughs to ensure amenities, common areas, and resident-facing spaces consistently meet Auberge standards. Coordinate resident programming, social events, community initiatives, and communications, including the resident newsletter. Manage coffee service operations, including inventory control, vendor communication, equipment maintenance, and service scheduling. Maintain inventory levels for Front Desk and Lifestyle operations and coordinate purchasing activities as needed. Research, source, and meet with vendors to obtain proposals and pricing for resident events, property enhancements, and special projects. Prepare and submit purchase orders and invoices while ensuring compliance with accounting procedures. Reconcile departmental credit card expenses and maintain accurate financial records. Submit and process vendor payments in a timely and accurate manner. Monitor departmental expenses and identify opportunities to improve operational efficiency while maintaining service standards. Maintain confidentiality and security of resident information, records, and communications. Partner with leadership to continuously improve resident satisfaction, team member engagement, and departmental performance. Collaborate closely with Valet, Beach & Pool, Housekeeping, Security, and other service partners to ensure a seamless resident experience. Qualifications 3+ years of leadership experience in luxury residential communities, private clubs, luxury hospitality, property management, or a related service-driven environment. Demonstrated experience managing Front Desk, Resident Services, Concierge, Lifestyle, or Guest Services operations. Strong understanding of luxury service standards and resident relations. Experience with scheduling, payroll administration, and workforce management systems such as Dayforce. Proven ability to recruit, train, coach, and develop team members. Experience conducting interviews, onboarding new hires, and managing employee performance. Strong organizational and project management skills with the ability to effectively prioritize multiple responsibilities. Excellent communication and interpersonal skills with the ability to build relationships with residents, team members, vendors, and leadership. Financial acumen including purchasing, invoice processing, budget management, and expense reconciliation. Proficiency with Microsoft Office and other operational software platforms. Ability to exercise sound judgment, maintain confidentiality, and resolve issues professionally and discreetly. Flexible schedule with the ability to work evenings, weekends, and holidays as operational needs require. Ability to work in the United States without sponsorship. #J-18808-Ljbffr