General Manager

General Manager - Devoción - New York

We are looking for a dedicated and detail-oriented General Manager to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will demonstrate positivity, professionalism, and a commitment to the company's values, the GM will inspire and motivate the team, driving high morale and building a strong, dedicated team. Ultimately, the GM will ensure that Devocion remains a place where customers feel at home, employees are excited to come to work, and the Values and Mission of the company are always upheld.

The General Manager will oversee all aspects of Devocion's retail operations, ensuring exceptional customer service, financial profitability, and adherence to the highest safety and quality standards. This individual will manage day-to-day operations, optimize inventory and labor, ensure health regulation compliance, and drive business growth. Additionally, the GM will be responsible for managing sales, staff performance, and operational efficiency while supporting and implementing company policies, guidelines, and best practices.

This role requires a hands-on leader who leads by example, fostering a positive, collaborative work environment that promotes teamwork and a sense of belonging. The GM will create a welcoming, fun, and inclusive atmosphere for both staff and customers, ensuring every team member feels valued and appreciated. The General Manager will report directly to the District Manager.

Key Responsibilities

• Lead, motivate, and manage a team of baristas and supervisors to ensure high levels of performance and customer satisfaction.
• Train and develop staff to ensure consistent execution of all beverages and food standards.
• Provide regular performance feedback, conduct annual reviews, and address employee concerns, ensuring a positive work environment.
• Handle employee performance issues, including conflict resolution, coaching, and disciplinary actions as needed.
• Create and manage efficient schedules to optimize labor costs and meet customer demand, ensuring proper staffing during peak and off-peak hours.

• Monitor and manage all financial aspects of the business, including revenue, costs, and profitability.
• Achieve and exceed sales targets, implementing strategies to increase foot traffic and average transaction value.
• Manage the operating budget, including controlling labor, food, and beverage costs.
• Control waste and shrinkage through inventory management and consistent product rotation.
• Analyze key performance metrics (KPIs) such as sales, labor percentage, and inventory turnover to make data-driven decisions.

• Oversee inventory control, ensuring stock levels are accurate and aligned with sales demands.
• Implement an efficient ordering process to minimize waste and stockouts while ensuring product availability.
• Conduct regular stock audits to track inventory levels and ensure proper stock rotation (FIFO).
• Maintain relationships with vendors to ensure quality and cost-effective purchasing practices.

• Ensure exceptional customer service by setting high standards for the team and actively monitoring customer feedback.
• Resolve customer complaints and concerns promptly and professionally.
• Maintain consistency in product quality, ensuring that all beverages and food items meet company standards.
• Promote a welcoming, clean, and enjoyable atmosphere for both customers and staff.

• Ensure the coffee house complies with all local health and safety regulations, including Department of Health standards.
• Maintain up-to-date certifications for food safety and sanitation.
• Implement and uphold health and safety training programs for all staff.
• Conduct regular health inspections and audits to ensure the coffee house remains in compliance with local health codes.

• Collaborate with the marketing team to develop and execute local promotional strategies and campaigns.
• Identify opportunities to increase sales through new menu offerings, loyalty programs, or community events.
• Build relationships with local businesses and community organizations to increase brand visibility and attract new customers.
• Monitor and analyze business trends and competitor activity to adjust strategies for continuous growth.

Requirements

Experience:

• 2 years of experience in a managerial role within the specialty coffee industry.
• Proven experience managing a team of 8+ employees and overseeing daily operations.
• Strong financial acumen, with experience managing budgets and controlling costs.

Skills:

• Excellent leadership, interpersonal, and communication skills.
• Strong problem-solving abilities, especially in high-pressure situations.
• Proficient in inventory management and POS systems
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of food safety practices and health regulations.
• Experience with scheduling software and payroll systems is a plus.

Education:

• Food Safety Manager Certification
• NYC Food Handlers Certificate

Availability:

• Must have availability to work mornings, evenings, and weekends and holidays as needed.

Physical Requirements:

• Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week).
• Ability to lift, push, pull, or carry up to 50 lbs.
• Ability to assist customers, prepare orders, and operate store machinery for extended periods of time.

Compensation & Benefits:

• Salary: $67,000 plus potential to achieve 15% bonus quarterly
• Medical, vision, and dental insurance.
• 401(k) Plan with 3% annual salary match
• Paid vacation and sick time.
• Regular company-hosted events and a welcoming, inclusive work culture.