Lead CP (CPXM) Phoenix - Pipeline

Lead Care Partner

Location: US

About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary: As a Lead Care Partner, you will be the driving force behind the satisfaction and success of our dedicated caregivers. From orchestrating engaging orientations and personalized welcome meetings to overseeing essential personnel documentation and training, you'll play a crucial role in every stage of the employee lifecycle. Reporting directly to the Regional Director, you'll excel in multitasking, utilizing technology, and fostering a culture of continuous improvement.

Responsibilities:

• Conducting thorough orientations and warm welcomes for new hires, ensuring a smooth integration into our caregiving community.
• Overseeing the meticulous completion of all essential hiring documents before caregivers embark on their first assignments.
• Safeguarding and maintaining the integrity of personnel files throughout their journey with us.
• Tracking and managing critical metrics, including in-service hours, supervisions, evaluations, and health-related data.
• Facilitating in-person introductions and comprehensive skills training to empower caregivers to provide exceptional service.
• Implementing and reinforcing an innovative employee recognition program that celebrates our caregivers' commitment.
• Collaborating seamlessly with the Regional Director and scheduling departments to promptly address and resolve employee concerns.
• Advocating for our caregivers, promoting a harmonious and productive work environment.
• Ensuring unwavering compliance with HIPAA regulations, both within field staff and the office.
• Playing an active role in managing employee grievances at the initial stage, promoting swift resolution.
• Timely communication of emergencies, illnesses, or other events that may impact patient caseload.
• Engaging in the Quality Improvement process, contributing to ongoing enhancement initiatives.
• Assisting in preparing for audits and surveys, showcasing our commitment to operational excellence.
• Regularly liaising with HR staff across the provider spectrum to share insights, updates, and best practices.
• Collaborating with external partners for necessary in-services and proactively planning the in-service calendar for the year ahead.

Qualifications:

• Your commitment to excellence is underscored by a high school diploma (or equivalent)
• At least 1 year of recent HR experience, specifically in filing and data entry within the healthcare domain.
• Computer proficiency, coupled with your innate ability to handle multiple tasks efficiently.
• A self-motivated self-starter, you have a genuine passion for assisting and working with people.
• A clear background check
• Reliable transportation

At GS US Homecare Division, we believe that fostering a nurturing environment for our caregivers translates to enhanced patient care. You'll play a pivotal role in shaping this compassionate, efficient, and rewarding culture. Join us in improving patient care globally.