Case Manager
First Step
General Description The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests. Tasks & Responsibilities A. Essential Duties
- General Case Management functions supporting client needs.
- Coordinate daily case management needs assisting clients with securing resources.
- Coordinate/facilitate Third Party records requests.
- Participate in weekly Treatment Team Meetings.
- Discharge & Aftercare planning.
- Facilitate groups at least once per week.
- Maintain weekly communication with client's social supports.
- Collects and records all information necessary for admission and extended stay review.
- Obtain all applicable consents, financial agreements, and ROI's.
- Relationship building with all clients in residential services.
- Providing AMA follow-up phone calls
- Actively blocking AMA's; and outreaching all clients who AMA with follow-up phone calls
- Collaborate with Admissions and Clinical to assist in refer out process.
- Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
- On-Call/After-Hours Phone coverage and availability, as needed
- Maintain communication with all alumni members
- Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
- As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
- Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
- Take Accountability: Take constructive feedback and prevent discourse among our peers.
- Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
- Be Professional: Wear business casual attire (please see dress code policy).
- Adaptability
- Customer Service
- Decision Making
- Dependability
- Ethics
- Interpersonal Skills
- Crisis Intervention and De-escalation
- Conflict Management
- Organization Skills
- Documentation of case management services within 48 hours.
- Aftercare Planning coordinated, completed, and documented for every client.
- 85% of clients successfully connected to identified aftercare providers.
- Completion of at least two case management services for each client in treatment.
- At least one weekly phone call to each client's support person.
- Direct Clinical Services
- 3rd Party Management
- Aftercare/Discharge Planning
- Documentation & Charting
- Service Planning & Execution
- Compliance with essential and incidental duties
- Compliance with company policies and procedures.
- Compliance with state and federal laws and regulations applicable to the business.
- Use of computers, telephones, and other office equipment such as a printer and fax.
- Use of company network and email domain.
- Air conditioned and well-illuminated office environment and outdoor environment.
- May have several responsibilities at once. Interaction with others is constant and can be interruptive.
- Work may be stressful at times due to high level workflow.
- Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
- Participates in educational training, orientations, or compliance programs as needed to maintain competency.
- If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing.
- Enthusiastic self-starter operating with sustained energy and showing great initiative.
- Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
- Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
- Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
- Excellent organizational skills.
- Accepts constructive criticism well in an open and non-defensive manner.
- Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
- Ability to function independently and with flexibility.
- Ability to work under pressure, handle multiple tasks and interruptions.
- Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
- Ability to sit, stand, or walk for extended periods of time.
- Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
- Associate degree or college coursework related to this position is required.
- Bachelor's Degree is preferred.
- 2-4 years' experience working in a Behavioral Healthcare Facility.
- Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
Vacancy posted 5 days ago
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