Director of Project Management & Design

Job Description

Job Description

Purpose: The purpose of this position is to serve as the primary leader and authority for the customer journey across both Armetco and Alumination divisions. This role ensures a seamless, high-quality experience from initial engagement through project completion, maintaining ultimate accountability for client satisfaction, project management excellence, and design integrity within the two divisions.

Core Responsibilities:

Leadership & Strategic Management

• Lead: Provide strategic leadership to the Customer Experience, Project Management, and Design teams, fostering a culture of excellence, proactive communication, and continuous improvement.

• Manage: Oversee daily operations of the project management lifecycle for both Armetco and Alumination to ensure departmental goals align with overall corporate objectives.

• Accountability: Take full ownership of departmental outcomes, ensuring all team members meet performance metrics and deliver on client promises.

Customer Experience Ownership

• Own the end-to-end customer experience across both Armetco and Alumination divisions, identifying touchpoints for improvement and standardizing service excellence.

• Act as the high-level point of contact for key client relationships, resolving complex issues and ensuring long-term partner loyalty.

• Implement customer feedback to measure satisfaction and drive data-informed process enhancements.

Divisional Project Management Oversight

• Manage the Project Management teams for both Armetco and Alumination, ensuring projects are delivered on time, within budget, and at the highest quality standards.

• Own the project budget submittal process and project financial tracking to ensure divisional revenue goals are consistently met.

• Monitor project health, resource allocation, and budget adherence to mitigate risks before they impact the client.

• Set production and shipping deadlines for the production teams.

• Forecast project revenue and billing in advance as required by leadership, ensuring high levels of accuracy in revenue target attainment.

Design Management (Armetco Division)

• Manage the Design department for the Armetco division, ensuring technical accuracy, manufacturability, and aesthetic alignment with client expectations.

• Facilitate seamless integration between the Design and Project Management teams to reduce reworks and streamline the submittal process.

• Ensure design outputs meet all relevant architectural specifications and quality benchmarks prior to fabrication.

Process Improvement & Culture

• Embody and promote the company’s core values, fostering culture within the Project Management and Design environments that allows team members to Thrive.

• Collaborate with leadership to refine workflows, driving cost savings and increasing overall throughput capacity.