Relationship Banker

Pay Range $18.50 - $23.42 Role Overview The Relationship Banker delivers high quality customer service and responsiveness while providing consultative customer support to meet both internal and external customer needs. Responsibilities include efficient and timely processing of moderate to complex transactions, accurate opening and processing of all new deposit account types and consumer lending transactions, educating customers, and referring & cross‑selling appropriate products and services. Interactions may occur in person or over the telephone. Responsibilities Process daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency, including routine and non‑routine teller transactions in accordance with policy and procedures. Perform various administrative duties such as maintaining records, preparing forms and reports, daily vault balancing, and completing branch audit tasks, while adhering to security measures and controls. Provide any necessary system overrides as required by the Branch and Market Manager. Provide a consultative customer service approach to ensure a clear understanding of customer needs and deliver viable solutions. Engage in referral and relationship management in accordance with established objectives and goals. Handle all types of deposit account opening and consumer lending transactions, and refer customers to appropriate business partners when necessary. Conduct sales and service calls to existing and potential customers to meet existing needs and prospect new leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Participate in community events that support the Community Reinvestment Act (CRA). Perform other duties as assigned, including providing guidance and training to employees. Qualifications High School Diploma or equivalent. Minimum one year experience in related banking positions (preferred). Previous customer service, sales and consumer lending experience (preferred). Skills & Abilities Proficient reading, writing, communication, and mathematical skills. Basic knowledge of Decision Pro, Loan‑to‑Value and Debt‑to‑Income calculations, and reading credit reports. Ability to identify, analyze situations and resolve issues and problems. Ability to conduct in‑depth conversations with customers and identify needs and opportunities. Strong organizational, interpersonal and customer relations skills, including problem solving and decision making. Ability to function in a fast‑paced, ever‑changing environment and to work well as part of a team. Proficient computer skills. Unique Job Characteristics & Requirements Gain full knowledge of consumer lending in preparation for NMLS Certification under the terms of the SAFE Act of 2008. Ability to obtain NMLS Certification is preferred but not required. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 50% of time. Move about within or between locations. Bend, twist, crouch, squat. Move objects to maximum 20 lbs. Benefits for Full‑Time Employees Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of salary. Comprehensive Medical Coverage, including employer contributions to HSA for a High Deductible Health Plan. Dental and Vision Coverage. Flexible Spending Accounts for healthcare and dependent care. Employer‑Paid Disability Coverage (short‑term and long‑term). Life Insurance: Employer‑paid basic with option to purchase supplemental. Voluntary Benefits including hospital, accident, and critical illness coverage. Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and pension plan. Adoption Assistance. Tuition Reimbursement. Employee Assistance Program (EAP). Pet Insurance. Financial and Banking Services benefits and financial planning assistance. Benefits for Part‑Time Employees Working 20+ Hours/Week Medical, Dental, and Vision Coverage with employer contributions to HSA for a High Deductible Health Plan. Voluntary Benefits including hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of salary. Benefits for All Part‑Time Employees Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and pension plan for employees working at least 1,000 hours in a calendar year. Paid Sick and Safe Leave. Employee Assistance Program (EAP). Financial and Banking Services benefits and financial planning assistance. EEO Statement EEO is the law. EEO is the law. Poster Supplement Pay Transparency. Nondiscrimination Provision. Family Medical Leave Act (FMLA). Poster Employee Polygraph Protection Act (EPPA). NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call View phone number on click.appcast.io or contact us via email at View email address on click.appcast.io. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST. #J-18808-Ljbffr