Customer Operations Lead

San Francisco, CA (or Singapore) — On‑site, Full‑time. Compensation: $120,000–$150,000 + competitive equity. About The Company We are an early‑stage, venture‑backed AI infrastructure company building tooling to create reinforcement‑learning training data and evaluations for frontier AI agents, along with a marketplace connecting data suppliers to the labs and enterprises that need them. Our platform is already used by frontier AI labs, Fortune 500 companies, and startups. We are a small, technical team—including International Olympiad medalists and published AI researchers—growing quickly. Founded 2024. 15 people. Industry: AI tools. The Role Own the customer‑facing work that can't or shouldn't be automated—the human‑in‑the‑loop layer across both sides of our marketplace: data suppliers (vendors) and enterprise/lab buyers. The work leans toward vendors (there are far more vendors than buyers) and toward education: many vendors are non‑technical, so much of the job is patiently explaining what we do and how the platform, bidding, and project process work. This is deliberately not a customer‑service role and not a closing role, and no prior reinforcement‑learning knowledge is required. It’s also not purely reactive—you’re expected to turn recurring issues into better processes and lightweight systems over time. You may also run some demos. What You’ll Be Doing Own the human‑in‑the‑loop layer across vendors and buyers (labs and enterprises). Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward. Resolve contract, onboarding, and platform blockers by working with the right internal owners. Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications. Build lightweight systems that streamline workflows or make problems easier to resolve next time. Tech Stack N/A—ops/GTM role; heavy daily use of AI tools. Requirements Customer / business ops or consulting background. Sound judgment in customer‑facing situations. Juggles many threads, high follow‑through. Uses AI tools in daily work. On‑site San Francisco Bay Area or Singapore. Green Flags Sharp generalist with strong judgement about when to help, push back, or elevate. Warm, patient communicator who can educate non‑technical vendors without condescension. Naturally juggles many small threads and follows through on all of them. Already uses AI tools to work faster, and proactively turns recurring issues into process or automation improvements. Consulting‑plus‑startup background looking to break into GTM, and can clearly explain what the company does. Red Flags Reads as a traditional call‑center / pure customer‑service profile. Needs heavy structure and explicit instructions; cannot operate as a generalist. Wants a closing/quota GTM role, or expects to be a technical GTM engineer. Cannot articulate what the company does or shows no real interest in the space. Unable to be on‑site in the SF Bay Area or Singapore. Why Join Sit at the human‑in‑the‑loop layer between data vendors and the frontier labs and enterprises buying from them. Join a small, exceptional, technical team scaling quickly with strong revenue growth. Real ownership from day one, competitive equity, and full benefits (100% covered medical/dental/vision, meals in office, gym membership, 401k, unlimited access to AI tools). Details Location – San Francisco, CA (or Singapore). Work policy – On‑site. Compensation – $120,000–$150,000 + competitive equity. Experience – 0–5 years. Visa sponsorship – Not available (must already be authorized to work in the US or Singapore). Employment type – Full‑time. #J-18808-Ljbffr