Customer Success Lead

Customer Success Manager

Zensors YC-S21, is a fast-growing tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We're specifically looking for a Customer Success Manager who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

What You'll Do

• Establish clear retention goals and process milestones for the client and employees to work toward
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Assist in creating training courses and educational materials for other members of the department
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Understand, solve and communicate any complex technical issues that arise with customers in using and deploying an AI solution across their organization

What We're Looking For

• 3-5 years of experience in customer service or customer success position strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate for the use of the product to service to be solid
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones and keep all team members on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

What Makes This Job Amazing

• As an early employee, you will get exposure to all aspects of the product development and iteration process along with ability to work closely with leadership
• Your work will matter - you will get to shape the product foundations and build the culture that'll be at Zensors core
• The team is amazing, you'll learn and grow alongside some of the most talented people in the industry!
• Every day is a new challenge.

Founders

Anuraag Jain is a thought leader in creating interactions that leverage AI to create new experiences. As a thought leader, he has spoken about the impact of AI at leading cities summit, ACI North America Innovation conference, and numerous smart city and travel & aviation forums. He has a degree in Computer Science & Interaction Design from Carnegie Mellon and was the Director of Product & Engineering for Terminal.com, a cloud infrastructure startup that was acquired by Udacity. Before which at Palantir he helped fortune 500 companies implement technology to aggregate and utilize the rich data available across their organization to make data-driven business decisions.

Chris Harrison: Co Founder

Chris Harrison works at the intersection of interactive technologies and artificial intelligence and has authored more than 90 peer-reviewed papers on the subject. Dr. Harrison is also an Associate Professor of Computer Science at Carnegie Mellon University. For his contributions, Harrison has been named as a Top 35 Innovator by MIT Technology Review, a Top 30 Scientist by Forbes, and a World Economic Forum Young Scientist. Harrison has also been named a fellow by the Packard Foundation, Sloan Foundation, Google, Qualcomm, and Microsoft Research.