Credit and Collection Analyst

Description Convergint is looking for a full-time, enthusiastic, results-driven, and critical-thinking Credit and Collection Analyst for our Operations side of collections. This role is responsible for managing current and past-due accounts through email and phone outreach, tracking invoice status, and maintaining strong customer relationships. Additional duties include working with customer portals, sending pre-lien notices and exercising lien rights when necessary, handling lien waivers, resolving disputes, and maintaining accurate AR account records and reports. As a Credit and Collection Analyst, you will be part of a dynamic team that offers opportunities to grow as Convergint grows. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Credit and Collections Analyst. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Following up on payments due via email, phone, and customer portals. Maintaining detailed notes on invoice status, aging, and customer communications. Communicates customer invoice requirements to the billing team, Project Managers, and Project Coordinators to support timely payment. Reviews invoices for accuracy and correct purchase order requirements. Reconciles disputed balances / amounts on customer accounts. Acts as a liaison between the customer, AEs, Ops, and Service to resolve billing issues. For Operations AR, works with the lien agent, AR Supervisor, and Director of Credit in sending pre-lien notices, and identifying accounts that require lien or bond claims to be filed. Assists the manager with monthly revenue forecasting and monitors performance against projections. Performs other duties and responsibilities as requested or required. What You’ll Need Excellent interpersonal, verbal, and written communications skills and ability to deal with a wide cross section of people both internal and external to the business. Must be detail-oriented, organized, able to prioritize and multitask, work independently, think critically, and follow through effectively. Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook required. Knowledge & experience in Texas Lien Laws / Bond Claim process a plus. Knowledge of process in sending Notice to Owner, Liens, and Bond Claims a plus. Prior collections experience in a Construction/Project based organization a plus. Very adaptable – responds effectively to changes in situation or information. Solid accounts receivable knowledge Strong proficiency in financial software including ability to track invoices, running reports, data entry, etc. Background in finance and accounting. Customer service oriented. Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle (if applicable) Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Requirements Education: High School/GED or equivalent experience Minimum Experience: 3 years collections, billing, and/or financial Convergint is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr