Customer Experience Representative - Fort Walton Beach Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Position Summary The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to create a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience. The pay for this position starts at $18.80 / hour plus monthly bonus opportunities. This position is located at the Fort Walton Beach Airport (VPS) – 1701 FL 85 Eglin ARB, FL 32542. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401(k) with matching profit sharing Health insurance Life insurance Dental insurance Vision insurance Training and development Schedule Monday: 10:00 am to 7:00 pm Tuesday: 10:00 am to 7:00 pm Wednesday: OFF Thursday: OFF Friday: 10:00 am to 7:00 pm Saturday: 10:00 am to 7:00 pm Sunday: 10:00 am to 7:00 pm Responsibilities Meet and greet customers in a professional, friendly, and timely manner. Provide superior, efficient customer service by explaining rental terms, vehicle features, and additional services. Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment. Offer additional assistance by providing directions, maps, local area information, and appropriate service information. Answer incoming calls for reservations, rate quotes, general questions, and provide resolution for customers, branches, and vendors. Place outgoing calls for callback management and miscellaneous assignments. Assist in assessing the condition of the rental vehicle upon return. Notify management of any known customer problems. Notify management of any known vehicle problems and required maintenance. Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and complete company‑sponsored classroom training. Perform miscellaneous and backup duties as assigned. Seek to improve performance through self‑assessment, skill development, training, and goal setting. Maintain a regular and reliable level of attendance and punctuality. Perform miscellaneous job‑related duties as assigned. Qualifications Must be at least 18 years old. Must be authorized to work in the United States and not require work‑authorization sponsorship now or in the future. High School Diploma or G.E.D. required. Minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support. Current and valid driver’s license with no more than two moving violations and/or at‑fault accidents within the past three years. Disqualified if more than one excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) in the last three years. No drug or alcohol related convictions on driving record within the past five years (DUI/DWI). Equal Opportunity Employer / Disability / Veterans #J-18808-Ljbffr