Supervisor - Patient Access - OLGMC Emergency Department - Evenings

Job Overview This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. Performs duties to support and supervise Patient Access functions while monitoring productivity and reporting statistics to leadership. Schedule Full Time, 4P-1230A, Including weekends Education Required - High school diploma or equivalent. Preferred - Bachelor’s degree. Work Experience Required - Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction; or 2 years of customer service experience with a bachelor’s degree. Knowledge, Skills, and Abilities (KSAs) Computer skills and dexterity for data entry and retrieval of information. Effective verbal and written communication skills and ability to present information clearly and professionally. Proficient with Windows‑style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Excellent leadership skills and self‑direction. Good judgment skills in handling difficult situations. Good organizational, time management and conflict resolution skills. Ability to travel throughout and between facilities and work a flexible schedule (24/7, weekend, holiday, on call). Job Duties Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance. Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals. Manages patient flow and adjusts staffing according to volume to minimize patient wait times. Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance. Manages staff schedules to ensure adequate coverage. Interviews and recommends candidates for hire and coordinates training to develop staff. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Must be able to sit for prolonged periods of time, stoop, bend, reach and grab with arms and hands, manual dexterity. Compliance Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns. Equal Opportunity Employer The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. #J-18808-Ljbffr Dormont Manufacturing Co