ServiceNow ITSM Business Analyst

ITSM ServiceNow Business Analyst

Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.

Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments.

Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing.

Creating UAT testing scenarios for automated testing frameworks (ATF).

Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT.

Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays.

Creating procedures and training material for end-users.

Performing post-migration hyper-care for end-users.

Other ITSM business analyst / process needs as identified by management.

Mandatory Skills: ServiceNow ITSM Good to Have Skills: Jira Service Desk, Salesforce Field Service, Windows Server

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( "LTIM"):

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave