IT Support Specialist

Live in Western NY? Join a Top Workplace! Velocitii is hiring an Information Technology Support Specialist to help keep our technology running smoothly and support our employees across the organization. If you're a problem-solver who enjoys troubleshooting, helping others, and working in a collaborative environment, we'd love to hear from you. WHAT'S IN IT FOR YOU – THE PERKS! Compensation & Incentives Competitive pay based on experience Annual bonuses and merit raises available Opportunities for growth and advancement EZ Access MD – Free Healthcare for You & Your Family! Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics, all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being! Benefits That Start Early Healthcare, life insurance, and 401(k) kick in the first of the month after hire Paid time off, paid holidays (including your birthday) Get paid to give back with volunteer time off Supportive Culture Velocitii values collaboration, open communication, and providing exceptional support to both our employees and clients. Growth & Development Expand your technical knowledge through hands-on experience Opportunities to learn new systems and technologies Work alongside a team committed to continuous improvement Hybrid Flexibility Must be able to work in our Medina, NY office as needed Support equipment deployments, office moves, and other in-person technology needs A DAY IN THE LIFE As an Information Technology Support Specialist, you'll play a key role in ensuring employees have the technology and support they need to be successful. You’ll: Diagnose and resolve hardware, software, and system issues Respond to technical support requests in a timely and professional manner Document support tickets, resolutions, and recurring issues Escalate urgent technical concerns when necessary Support new hire workstation setup and office equipment deployment Assist with internal desk moves and technology configuration Perform routine troubleshooting and maintenance activities Maintain accurate equipment inventory and deployment readiness Stay current on system updates, changes, and best practices Collaborate with teammates to support a growing organization WHAT WE'RE LOOKING FOR Required 2-4 years of Information Technology experience Strong troubleshooting and problem-solving skills Knowledge of computer hardware and software support Ability to manage multiple priorities and requests Strong organizational and communication skills Ability to work independently and as part of a team Must live within commuting distance of Medina, NY and be available to work onsite as needed Preferred Desktop support experience Experience supporting Windows 10 and Windows 11 environments Systems and network administration knowledge Microsoft 365 cloud administration experience Experience working with service tickets and help desk requests Additional Expectations Comfortable working in a fast-paced environment where priorities may shift Ability to identify root causes and recommend preventative solutions Strong customer service mindset when supporting internal users Participate in virtual or in-person interviews Complete pre-employment requirements, including: Background screening Employment verification Drug screening #J-18808-Ljbffr Socket.dev