Director of Client Relations, Alpha - $200,000/year USD

You've been face to face with a family and understood that the truthful answer was no. Delivering it came at a cost: a metric, managerial pressure, a deal. In this role, that honesty is the work. Alpha operates a private K-12 school network where students complete academic instruction in roughly two hours daily and dedicate remaining time to building practical skills—test results validate the approach. This is an on-site position at a single campus, in person every day, located in one of 12 available markets: Los Angeles, Santa Barbara, La Jolla, or Malibu, CA; Austin, TX; Atlanta, GA; Boca Raton, FL; Boston, MA; Chicago, IL; Greenwich, CT; Nashville, TN; or Park City, UT. Indicate your preferred market in your application. Families pay a premium, conduct extensive research, and pose rigorous questions about academic standards and expectations within the first ten minutes. The model succeeds only when enrolled families genuinely align with it. In a small cohort, a single mismatched family alters the experience for all. You will manage your campus's full admissions cycle. Initial inquiry, alignment discussion, campus visit, shadow day, enrollment decision—you are the primary contact from inquiry through the student's first day. A typical week includes: responding to all inquiries within four hours, guiding a skeptical parent through the afternoon program, facilitating a shadow day, maintaining records in HubSpot, and informing a family that their child would thrive better elsewhere. You will manage 20 or more active families simultaneously at various pipeline stages. You assess fit and communicate decisions in person, in your own voice. The network is expanding, and operational standards evolve with growth. Those who establish success in a market define the FAQs, fit benchmarks, and protocols inherited by subsequent campuses, and they become the trusted referral source among affluent families locally. This is an on-site role at a single campus, in person daily. Profiles that succeed in this work: admissions and enrollment leaders from selective institutions; high-value consumer closers whose client was a family unit, such as luxury real estate advisors, private client managers, or premium practice operators; and hospitality or private service professionals who have delivered white-glove experiences to discerning clients. What You Will Be Doing Managing the complete enrollment experience for each prospective family, from initial inquiry to onboarding, and conducting a genuine needs assessment prior to any presentation. Juggling 20 or more active families concurrently, responding to every inquiry promptly and reviewing applications each day. Facilitating campus tours, open houses, information sessions, and shadow days that clearly demonstrate who this program serves and who it does not. Making the admission or decline recommendation and personally communicating the decision to the family. Updating HubSpot and the student information system (SIS) following every interaction, leveraging AI tools such as ChatGPT or Claude for preparation and summaries, and providing weekly pipeline updates to leadership. What You Won’t Be Doing Pursuing enrollment quotas. A family who enrolls then departs represents a worse result than one you declined upfront. Having your fit assessment overridden to preserve a relationship or meet an enrollment target. Following scripts, conducting call campaigns, or employing discount-driven closing tactics. Transferring families through multiple coordinators, or awaiting committee approval for standard communications. Conducting facility tours that avoid difficult questions. Director Of Client Relations Key Responsibilities Enroll families who align with one campus and ensure that even declined families experience quality service. Basic Requirements 3 or more years in a client-facing position where an individual or family was the purchaser at $25,000 or more per client, or $2,000 or more monthly. (Direct B2C/D2C exclusively; B2B and enterprise sales do not qualify.) You have directly managed a client, admissions, or enrollment process from initial inquiry to commitment decision. You have handled 7 or more concurrent client relationships using a CRM, database, or tracking system. You have advised a prospective client against purchasing, enrolling, or joining due to misalignment. You have integrated AI tools into a client-facing process. You communicate effectively in writing with executives, high-net-worth individuals, or similarly demanding clients. You currently reside in, or will relocate within 60 days to, an available campus market: Los Angeles, Santa Barbara, La Jolla, or Malibu, CA; Austin, TX; Atlanta, GA; Boca Raton, FL; Boston, MA; Chicago, IL; Greenwich, CT; Nashville, TN; or Park City, UT. Willing to be on-site at your assigned campus daily. Authorized to work in the United States without requiring visa sponsorship. Nice-to-have Requirements Admissions or enrollment management background at a selective private, independent, or boarding institution. Experience in luxury residential real estate, private banking, family office services, concierge medicine, or high-end event coordination, where the family served as your client. You designed the enrollment workflow or service protocols independently rather than inheriting established systems. You have existing relationships with affluent families, preschools, or family advisors in one of the 12 markets. Owner-operator background where you personally sold, delivered, and retained high-value clients. About Alpha Join the team building school around student growth Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. Crossover Job Code: LJ-5531-US-Roswell-DirectorofClie1 #J-18808-Ljbffr Crossover