Customer Service Manager

Customer Service Manager

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

As a Customer Service Manager, you'll lead our front-end operations and set the tone for exceptional service. You'll support and coach team members, ensure smooth and efficient checkout experiences, and handle customer concerns with professionalism and care. Whether you're assisting at the register during a rush, mentoring associates, or keeping the service area running seamlessly, you'll play a key role in creating a welcoming and positive store atmosphere.

Main responsibilities:

• Oversee daily operations of checkout and customer service desk areas.
• Lead, train, coach, and supervise front-end associates, including clerks, checkers, baggers, CSRs, and service desk staff.
• Model and promote excellent customer service behaviors—friendly, responsive, and knowledgeable interactions.
• Manage staffing levels, scheduling, associate performance reviews, and discipline when needed.
• Ensure compliance with company policies and all applicable state/local/federal laws.
• Achieve department goals for sales, labor, shrink, bag/supply costs, and customer satisfaction.
• Perform and support front-end tasks (checker, bagger, service desk) when necessary.
• Act as Manager-on-Duty when Store leadership is not present.
• Maintain a safe work environment and act quickly on any safety issues.
• Support store merchandising, organization, and overall presentation standards.

We are looking for candidates who possess the following:

• Soft skills: Friendly, organized, solutions-focused; strong communication and leadership; calm, professional approach to customer concerns.
• Competencies: Ability to lead teams in a fast-paced environment; strong problem-solving and decision-making; solid multitasking and time-management skills.
• Knowledge: Retail operations and customer service best practices; POS and front-end processes.
• Abilities: Train, support, and motivate team members; maintain service standards and operational efficiency; step into any front-end role as needed.
• Educational requirements: High school diploma or equivalent preferred; must be at least 18 years old; retail leadership experience strongly preferred.
• Travel requirements: Occasional travel for training or development.
• Other requirements: Flexible availability including evenings, weekends, and holidays; ability to work 40 hours/week; comfortable standing, walking, and performing repetitive tasks.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.