Adoptions Representative

Job Description

Job Description

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

The Adoption Representative assists all Humane Society customers in an efficient and professional manner, primarily those interested in animal adoption. Work cohesively with all departments of the organization.

Key Duties and Responsibilities

• Act as an adoption matchmaker, introducing potential adopters to their pet of interest and perform adoption visits when required.
• Perform adoption counseling, provide animal behavior information, and assist potential adopters with information that will assist them in making sound decisions when considering a new family pet.
• Provide adopters with necessary information regarding their newly adopted pet including information on medical history, microchip information, access to pet health insurance plan, etc.
• Retrieves adopted animals from the kennel area. Practices safe animal handling.
• Ask customers for monetary donations.
• Educate customers regarding animal shelter dynamics, animal overpopulation, adoption criteria, and euthanasia.
• Remain calm and courteous to customers, volunteers, and co-workers at all times.
• Provide humane care for all animals entering or housed in the facility.
• Maintain professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions.
• Provide accurate information and friendly service to the public.
• Collect all fees and give correct change.
• Accept in-kind donations of food and/or supplies and ensure that they are properly distributed for use or stored.
• Regularly review supply levels. Notify the supervisor if supplies are getting low.
• Keep the customer service area clean and uncluttered.
• Process dog and cat licenses.
• Provide medications (with instructions) to customers adopting sick or injured animals and direct them to veterinary care.
• Do "closing duty" procedures in the evening to ensure all entrances are locked, kennel lights are turned off and building entrances are secure.
• Report any problems with customers that you feel cannot be adequately handled to the Adoptions Supervisor or Adoptions Manager.
• Train new volunteers. Provide Adoptions Manager, Adoptions Supervisors and Volunteer Services Manager with volunteer progress reports and updates as needed. Be willing to provide volunteers with appropriate and constructive feedback if required.
• Assist with close out and financials at the end of the day as needed.
• Assist Animal Care Department with animal care duties including, but not limited to, daily kennel cleaning for cats and dogs and animal movement.
• Provide compassionate care and services for customers in various emotional states. Provide grief counseling resources as needed.
• Other duties as assigned.

Other

• Commitment to the mission, values, goals and success of HSPPR
• Perform all other duties as assigned.

Supervisory Duties

None

Physical Demands

• Regularly sits at computer station.
• Must be able to lift, push, and pull a minimum of forty pounds with reasonable accommodations.
• Must be able to be on feet for extended periods of time.
• Typically stands, bends, stoops and crouches.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.

Schedule Requirements

• Schedule may vary to include evenings, weekends, and holidays. Weekend work will be part of the regular schedule for this position.
• Weekend shifts required as part of regular schedule
• fully on-site

Education/Experience Necessary

• Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
• Must complete and pass required training and skills demonstration tests provided by the Humane Society within the established timeframe.
• 1+ years paid or unpaid experience working with animals in a kennel, shelter, doggie daycare, grooming facility, pet store, farm, veterinary hospital or equivalent highly desired.
• Advanced training and/or instruction in the field of customer service is preferred.
• Good working knowledge of animal breeds, nutrition, general care and behavior related information. Professional animal handling experience and experience using Chameleon software program is a plus.
• Ability to communicate effectively both orally and in writing is essential.
• Bi-lingual (English/Spanish) highly desired.

Required Skills

• Must be able to communicate effectively, both orally and in writing.
• Experience with Microsoft Office and Chameleon a plus.
• Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to handle physically, mentally, and emotionally stressful work
• Ability to add and subtract.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to manage problems involving several variables in standardized situations.
• Ability to apply critical thinking to a situation to apply the best possible solution/outcome.

**Application Deadline: Tuesday, June 16, 2026, or until position is filled.**

Benefits include:

Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision Plans ~~ Supplemental Group Life Insurance ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks ~~ Wellness Programs ~~ Paid Sabbatical after 5 years of employment

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness-qualified employer. To learn more about this program, go to

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.