Service Manager | Commission-Based - Tonkin Family of Dealerships

Job Details Job Location: Portland - Portland, OR 97214 Salary Range: $180,000.00 - $300,000.00 Commission/year Job Category: Dealership Management Why Join Tonkin Family of Dealerships? At Tonkin, we don’t just sell and service cars—we build lasting relationships with our customers and our team. Here’s what makes us different: Family‑Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long‑term career growth. Top‑Tier Brands: Work with leading automotive franchises and cutting‑edge vehicle technology. Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts. Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network. Great Workplace Culture: Join a team that values teamwork, integrity, and customer‑first service—where your contributions are recognized and rewarded. Service Manager Job Responsibilities Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction. Oversee service department operations, including workflow, scheduling, and quality control. Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally. Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability. Ensure compliance with manufacturer warranty policies and dealership procedures. Collaborate with sales and parts departments to drive overall dealership success. Handle escalated customer concerns with professionalism and resolve issues effectively. Service Manager Benefits and Compensation In addition to competitive pay, our benefits are designed to support you and your family: Employer‑subsidized Medical and Dental insurance, with comprehensive coverage options. Company‑Paid Life Insurance, Employee Assistance Plan, and text‑based Telehealth. A variety of voluntary benefit options, including Short and Long‑Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance. 401(k) with company match. Generous Paid Time Off that begins accruing from Day 1. Exclusive employee pricing for you and your family on parts, service, and vehicles. Qualifications Minimum 3‑5 years of experience as a Service Manager in a new‑car franchise dealership. Strong knowledge of automotive service operations, warranty processes, and dealership systems. Proven leadership skills with the ability to motivate and develop a team. Excellent customer service, communication, and problem‑solving abilities. Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.). Valid driver’s license and clean driving record. Corporate Hiring Requirements 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen. #J-18808-Ljbffr