Collection Specialist

Collection SpecialistFor over 78 years, Purvis Industries has been proud to be a family owned and operated industrial distributor. From the beginning, Purvis was founded on service. As we continue to grow, we remain steadfast in our commitment to exceeding customer expectations by providing top tier manufacturers, exceptional product knowledge, and the right products available at our local branches. Today, the company has 103 locations in 18 states and is one of the largest independent bearing and power transmission distributors in the country.The Collection Specialist is responsible for managing past-due accounts, contacting customers to collect outstanding balances, and resolving billing issues to ensure timely payment. This role supports company cash flow while maintaining positive customer relationships.Key ResponsibilitiesManage an assigned customer portfolio and monitor outstanding balances.Review AR aging reports daily/weekly and prioritize past-due accounts.Contact customers by phone and email regarding overdue invoices and payment status.Follow up on promised payments and document the outcome.Research invoice issues, including pricing discrepancies, missing POs, short pays, credits, and disputes.Resolve customer disputes by coordinating with Sales, Customer Service, Operations, and Billing.Monitor payment commitments and escalate broken promises when necessary.Process and reconcile account activity, including payments, credits, and adjustments.Maintain accurate collection notes documenting (what, where, when, and how) of each account situation.Identify credit-risk concerns and communicate accounts that may require a credit hold or management review.Work with the credit team on credit limits, payment terms, and release decisions.Reduce past-due balances and DSO by proactively collecting before invoices become significantly delinquent.Prepare reports and metrics such as past-due balances, collection effectiveness, aging trends, and promised-payment performance.Maintain professional customer relationships while remaining firm about payment expectations.Escalate high-risk or seriously delinquent accounts according to company policy.Required QualificationsHigh school diploma or equivalent (Associate's or Bachelor's degree preferred)1–3 years of collections or accounts receivable experienceStrong communication and negotiation skillsAbility to handle difficult conversations professionallyDetail-oriented with strong organizational skillsPreferred SkillsExperience with ERP or accounting systemsKnowledge of collection laws and best practicesProficiency in Microsoft Office, especially ExcelAbility to manage multiple accounts and deadlinesKey CompetenciesCollections and follow-upCustomer serviceProblem-solvingTime managementAttention to detailBenefitsPaid time off401(k) enrollmentHealth insuranceDental insuranceVision insuranceLife insuranceFlexible Spending AccountEqual Opportunity StatementYou will be a valued member of a stable and established company. We are committed to our employees' professional development and will provide ongoing training and opportunities for career advancement. Purvis Industries is an Equal Opportunity Employer and promotes a drug free workplace.