Program Supervisor - FERC

Job Description

Job Description

Turn your experience into a mental health career!

Are you a family member or caregiver of a loved one who lives with a mental health condition?

Are you passionate about strengthening families and improving behavioral health systems? Join the Family Education & Resource Center (FERC) and lead a dedicated team supporting families and caregivers of loved ones living with mental health conditions. As Program Supervisor, you'll inspire staff, build community partnerships, improve service quality, and help shape innovative family-centered programs across Alameda County. If you're a collaborative leader with lived experience, a passion for community impact, and a commitment to equity and recovery, we'd love to hear from you.

If you have a Bachelor's degree and 2 years of supervisory experience, we have a rigorous training program that will prepare you to supervise Family Advocates of the Family Education and Resource Center (FERC), a program of the Mental Health Association of Alameda County (MHAAC).

The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education Resource Center, the Family Partnership Program, the African American Family Outreach Project, and the Patients' Rights Advocacy Program. Together, these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $5 million.

• Competitive salary
• Eligible for first pay increase after successful completion of 3-month introductory period
• 100% paid medical and dental coverage for the employee
• Employee Assistance Program (EAP), 401K Retirement Plan, Short/Long Term Disability Plan, and Flexible Spending Account (FSA)
• Generous time-off benefits: 14 paid holidays, including the week between Christmas and New Years Day
• Vacation leave 2 weeks per year, increases to 4 weeks by year 4 of employment
• Mileage reimbursement for work related travel
• Paid volunteer time-off
• Tuition reimbursement
• On the job training

The Family Education and Resource Center (FERC) is a family-centered program that provides free advocacy, support and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the family's wellbeing assuring that they are not alone in their caregiving experience. We serve families from all regions of Alameda County and our office is located in Oakland.

What makes FERC unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI).

FERC programmatic components include: a warmline; mental health education, training, and support for family/ caregivers; three resource centers; a reentry program; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other Mental Health Service providers.

Job Overview

The FERC Program Supervisor reports to the Program Director and provides operational leadership and supervision for the Family Education & Resource Center. This position oversees staff performance, program quality, community partnerships, contract compliance, and family-centered service delivery. The Program Supervisor supports recruitment, onboarding, coaching, quality improvement, and strategic program development while ensuring services are culturally responsive, strengths-based, and aligned with MHAAC's mission and contractual expectations.

Typical Duties and Responsibilities

• Provide day-to-day operational oversight of FERC services and staff
• Supervise, coach, mentor, and evaluate Family Advocates and assigned staff.
• Ensure compliance with agency policies, county contracts, documentation standards, and HIPAA requirements
• Develop and maintain partnerships with community organizations and behavioral health stakeholders
• Monitor program outcomes, quality assurance measures, and continuous improvement initiatives
• Coordinate trainings, outreach activities, family support groups, and community engagement efforts
• Support strategic planning, staff development, recruitment and on-boarding

Required Qualifications

• Lived experience as the primary caregiver and/or direct family member of a loved one diagnosed with a mental health condition and/or substance use condition
• Minimum 2 years experience as a Supervisor
• Bachelors Degree (additional experience may be substituted for degree requirement)
• Demonstrated excellence in service oriented communication and teamwork
• Must successfully pass a fingerprint background check by CADOJ and FBI
• Have proficiency in Microsoft Office - Outlook (email/calendar); Word (documents)
• Some positions require a valid CA Drivers License, daily access to a working motor vehicle, maintain legally required vehicle liability insurance and have an acceptable motor vehicle report as determined by MHAAC's insurance broker

Preferred Qualifications

• Experience working within behavioral health or community mental health programs
• Certified Medi-Cal Peer Specialist (CMPSS)
• Experience delivering services using video-based platforms such as Zoom or Microsoft Teams
• Experience working with underserved and diverse communities
• Organizational learning
• Bilingual in one of Alameda County's threshold languages: Cantonese, Farsi, Korean, Mandarin, Spanish, Tagalog, Vietnamese

HOURS OF WORK: Mon - Fri: 8AM-5PM. May require some evening and weekend work on occasion.

WORK LOCATION: 7677 Oakport Street, Oakland, CA 94621

SALARY: $68,640 per year. Eligible for first pay increase after successful completion of 3-month introductory period

The Mental Health Association of Alameda County is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and/or physical), those who exercise the right to family care and medical leave, gender, gender identity/expression, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy), childbirth, breastfeeding and related medical conditions, and sexual orientation.

We are committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accountable workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to apply for a position or participate in the interview process, then please connect with us and describe the specific accommodation requested for your disability-related limitations.