Director of Operations

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In conjunction with other members of the senior executive staff, they lead short and long-term strategic planning of the operations to ensure all facility and organizational goals and objectives are achieved.

The schedule for this role is Sunday 6:30 PM - 3:30 AM, Monday-Wednesday 5:00 PM - 3:30 AM.

• Macy’s, Inc. is transforming how products move through our network. As part of our Bold New Chapter strategy, we are simplifying and modernizing end-to-end operations to better serve our customers. Our new omnichannel fulfillment center in China Grove, NC is the largest and most advanced distribution center in the Macy’s, Inc. Supply Chain Network, designed to get orders out the door and into customers’ hands faster than ever.
• We are looking for someone who can contribute to a strong and positive work culture and who values collaboration, partnership, and learning from others.
• In this role, you will report to our Senior Facility Director, who leads the overall China Grove operation. You will lead leaders and indirectly hourly colleagues in this new opportunity.
• We are seeking a seasoned and results-driven leader who excels at partnering with internal teams and key stakeholders to elevate and deliver a best-in-class luxury customer experience.
• The China Grove facility is a reflection of the people who bring innovation to life. Behind every piece of technology is a Macy’s, Inc. colleague whose expertise, care, and dedication help power the entire operation.

What You Will Do

• Lead the direction of both Inbound and Outbound operations, ensuring they meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals.
• Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities.
• Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service.
• Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations.
• Continuously assess work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service.
• Establish and uphold procedures and metrics to ensure customer satisfaction levels are met.
• Drive and manage organizational growth-related changes.
• Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.
• Develop training programs and ensure colleague comprehension and adherence.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Foster a safe work environment and enforce safety protocols.
• Collaborate with operational leaders to anticipate staffing needs based on volume plans, creating and utilizing staffing tools to adapt to changes in business demand.
• Perform additional duties, special projects, or assignments as needed.

Skills You Will Need

Leadership: Ability to lead and direct both Inbound and Outbound operations, setting and surpassing targets while ensuring alignment with facility and organizational goals.

Coaching: Provide effective coaching and guidance to executive team members and colleagues to foster growth and development.

Communication: Practicing open and continuous communication, effectively presenting information in a clear and concise manner to keep others informed.

Problem-Solving: Ability to identify and solve problems promptly and effectively, addressing issues directly as they arise.

Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Access) and experience summarizing data and outlining directions.

Industry Understanding: Business and intellectual competencies including a strong understanding of warehouse management and supply chain/logistics trends.

Strategic Execution: Ability to effectively plan and execute strategies to achieve desired outcomes.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.