Assistant Manager - Referral Coordinators

Referral Coordinator Assistant Manager

The Referral Coordinator Assistant Manager will assist the Referral Manager to oversee and manage the Referral team. Key responsibilities are listed below, however, this position may be asked to perform other duties and responsibilities as determined by management.

Key Duties & Responsibilities:

• Supervises, trains, develops and oversees the Referral Coordinators team.
• Serves as a liaison between the Referral Coordinators and Center Administrators.
• Promotes patient retention by serving as a liaison between patients, PCP, Insurance companies and specialty providers.
• Resolves referrals-related concerns prior to a patient's appointment.
• Enters referrals and documents communications, actions, and other data in the medical records system.
• Handles escalated customer service escalated matters.
• Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for services provided.
• Provides information related to referrals, short-term case work and case management services which may include client assessment, planning, patient education, advocacy and follow-up.
• Maintains high quality by checking or monitoring data and referrals in a timely manner.
• Answers questions regarding complex referrals from Referral Coordinators and communicates with them as needed.
• Works closely with the Center Administrators to update providers on Insurance requirements, guidelines and other pertinent information needed to process a referral.
• Requests appointments from appropriate specialty providers; Verifies accurate insurance information.
• Follows up on all referrals and maintains accurate tracking.
• Obtains ongoing knowledge, documentation, and updates of appropriate referral resources, required forms and key contact persons.
• Insures client-patient confidentiality.
• Assists the Referral Manager.

Supervisory Responsibilities:

• Trains new employees.
• Conducts team meetings to disseminate information to the team.
• Completes performance evaluations reviews for the Referral team.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Thorough understanding of services offered to members.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience: A high school diploma or equivalent is required. Associate degree in Business, Business Administration, HealthCare Administration, or related field is preferred. Minimum requirement of three years of work experience with referrals, or related medical office work, with a minimum of one year in supervisory capacity.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Travel to other medical center worksites as needed.

Work Remotely: No

Job Type: Full-time

Starting Pay: (Based on Experience)

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Referrals: 3 year (Required)
• Health Insurance Verification: 3 year (Required)

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.