Medical Office Manager

The University of Virginia's number one ranked Department of Student Health and Wellness (SHW) provides a comprehensive range of medical, mental health, well‑being, and disability support services to all enrolled undergraduate and graduate students. The University of Virginia’s Medical Services, a unit within the Department of Student Health and Wellness, is seeking a Medical Office Manager. The Medical Office Manager provides supervisory duties for a team of Medical Office Coordinators in Medical Services which include training, troubleshooting, advising, and conducting Performance Management. They provide support to and serve as the liaison to Medical Services leadership, making recommendations for hiring, performance management, and discipline, but they do not have authority to carry out recommendations independently. This position coordinates patient reception and appointment scheduling functions for all of Medical Services at Student Health and Wellness. It also coordinates all medical office coordinator work schedules to ensure that telephone, reception and associated tasks/areas are covered, and serves as the main contact for clinical staff seeking resolution of administrative issues related to appointment scheduling, referral and radiology orders. Responsibilities Create daily, weekly, and monthly schedules for medical office coordinators to ensure coverage is adequate. Review timesheets and document unplanned leave along with approved leave on the Admin Outlook calendar. Change or update provider schedules in Medicat with appropriate approval, including creation of scheduling blocks, lunches, meetings, etc. Supervise and coach medical office coordinators in performing customer‑service duties including answering telephones, patient check‑in, referrals, radiology and appointment scheduling. Provide back‑up support to medical office coordinators when volume and staffing require it. Work on special projects as requested by leadership. Assist in communicating policies and protocols to medical office coordinators. Provide input to the Director of Nursing Services on staff performance. Process referrals to outside providers based on requests from Student Health and Wellness clinicians. Enter referral data into the referral database and keep the referral contact list current. Ensure that employees receive constructive feedback in interim as well as during annual evaluations, documenting performance conversations in a timely, specific manner. Provide staff meetings to educate and inform staff and receive feedback. Perform other duties as assigned. Minimum Qualifications Education: Bachelor’s Degree in an appropriate area of specialization, or an equivalent combination of education, accreditation and experience in lieu of a degree. Experience: 2+ years of relevant professional experience. Physical Demands This is primarily a sedentary role involving extensive use of desktop computers. Occasional travel may be required to attend meetings or programs. About The Position The anticipated hiring range for this position is $25–$32 per hour, commensurate with qualifications and experience. This position is located on the UVA Grounds in Charlottesville, VA. It is a non‑exempt, benefited position and is in‑office. The selected applicant will pass a criminal background check and drug screen. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. #J-18808-Ljbffr