Elite Room Host

Job Description

Job Description

Description:

Position Summary

The Elite Room Host is responsible for providing excellent guest service and responding to the requests of all guests within the Elite Room. They will service the Elite Room area by ensuring the room is properly maintained and stocked, they will coordinate with hosts to provide complementary services to entice continued gaming. Assists in the implementation of promotions, special events, tournaments, parties, and other duties as needed.

Essential Functions

• Ensure the Elite room is maintained in a presentable manner and stocked appropriately.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• Provide complimentary services from the player tracking system and fully understand the reward program, group tracking, player evaluation and complimentary provisions.
• Assist with the implementation of assigned parties, promotions, special events and tournaments, on and off-property events.
• Communicate directly with guests-in person, over the phone, via email, and text messages to increase trip frequency.
• Updates Host CRM with communications and preferences.
• Encourage new membership to the Winners Circle and repeat trips with a focus on VIP players.
• Respond to all guest correspondence in a prompt, friendly, professional manner.
• Knows the layout and amenities of all guestrooms including special features, locations, etc.
• Be well versed and up to date on all events, promotions and able to answer guest questions.
• Provide information regarding local area tourist spots, attractions, restaurants, and services. Provide accurate directions to destinations.
• Act as an ambassador for the casino and displays a professional manner at all times.
• Adhere to confidentiality policy of Chinook Winds Casino.
• Ensure full compliance with departmental and company Internal Controls, policies, procedures, and regulations.
• Other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Decision Making - Ability to make critical decisions while following company procedures.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Interpersonal-Ability to multi-task, set priorities and utilize the available time to organize and complete work within given guidelines.

Must possess strong project management skills with the ability to manage multiple tasks at once.

Ability to maintain a high level of accuracy.

Must be a self-starter, highly motivated, and able to work in a fast-paced environment.

Must be willing to work flexible hours including weekends, evenings, and holidays.

Education

High School Diploma or G.E.D.

Experience

One year experience in Gaming or Hospitality in a high-volume guest service area.

Six months experience in Player’s Club or other equivalent experience required.

Computer Skills

Proficient in using Microsoft Office Applications to include Word, Excel, and Outlook.

CRM or Oasis Player Rating System preferred.

Host CRM experience preferred.

Certificates & Licenses

Must have a valid Oregon Driver’s License.

Must obtain a Siletz Tribal Gaming License.

Must obtain OR Food Handlers Permit within 30 days of employment.

Must obtain a CWCR VIP Card within 30 days of employment.

Other Requirements

Must be able to travel occasionally.

Physical Demands

• Stand Frequently
• Walk Frequently
• Sit Constantly
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally 13-25 lbs
• Squat or Kneel Occasionally 26-40
• Bend Frequently 41-100 lbs

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.