Debt Resolution Specialist

Debt & Asset Recovery Specialist Our Client is seeking a Debt & Asset Recovery Specialist to join its recovery team in Itasca. This role is focused on late-stage collections, asset recovery, repossessions, and loss mitigation. The ideal candidate is comfortable handling difficult conversations, managing a high-volume portfolio, and working with customers to achieve the best possible recovery outcomes. If you have experience with asset-based collections, skip tracing, repossessions, or recovery operations, this is an excellent opportunity to join a collaborative team in a hybrid work environment. Why This Role? Hybrid work schedule Opportunity to work directly on asset recovery and loss mitigation initiatives High-volume, relationship-driven environment Exposure to KPIs and portfolio performance metrics Collaborative, team-oriented culture Key Responsibilities For The Debt & Asset Recovery Specialist Manage a portfolio of delinquent accounts and recovery cases Conduct high-volume outbound calls and customer communications Perform skip tracing to locate customers and assets Utilize tools such as TLO and/or CLEAR to support recovery efforts Negotiate payment arrangements and workout solutions when appropriate Monitor portfolio performance, recovery rates, and cycle time metrics Maintain accurate account documentation and collection notes Prepare reporting and analysis using Excel and Microsoft Office tools Required Qualifications for the Debt & Asset Recovery Specialist Experience with asset recovery, repossessions, late-stage collections, or loss mitigation Skip tracing experience (required) Experience using TLO and/or CLEAR Strong negotiation and conflict-resolution skills Ability to manage 50+ calls and 100-200 accounts simultaneously Microsoft Office proficiency, including Excel Preferred Consumer finance or asset-based collections experience Workout or recovery negotiation experience Experience working with recovery KPIs including recovery rates and cycle times #J-18808-Ljbffr