Senior Salesforce Engineer

Role Description

G2's GTM Systems team builds and operates the technology layer that powers how G2's Customer Success and Customer Support organizations work. We are looking for a Salesforce Engineer who will serve as the primary technical partner embedded with our post-sale business stakeholders — someone who can move fluidly from a whiteboard conversation about OKRs to writing Apex code to shipping a solution in production.

This is a high-autonomy, high-ownership role. There is no product manager to write specs, no BSA to translate requirements, and no QA team to catch what you miss. You are the engineer, the analyst, the architect, and the delivery owner. You will work directly with leaders and operators in Customer Success and Customer Support to understand what they need, design the right solution, build it, test it, deploy it, and iterate on it. If you thrive in environments where you can see the direct impact of what you build on the people using it every day — and where you're expected to bring both technical depth and business judgment to the table — this role is for you.

In This Role, You Will:

• Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary
• Owning the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
• Building and maintaining solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
• Developing within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC) for solutions that go beyond what clicks can deliver
• Designing and deploying AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack to automate and augment how CS and Support teams operate
• Evaluating and integrating new tools as the ecosystem evolves, with a bias toward solutions that reduce manual work and accelerate time-to-value for business teams
• Maintaining the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring

Qualifications

• 6+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
• Salesforce development proficiency: Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets)
• Experience working directly with business stakeholders — comfortable running discovery conversations, asking sharp questions, and pushing back when scope creep threatens delivery
• Hands-on experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud
• Demonstrated ability to operate without a PM or QA function — you write your own test cases, own your own deployments, and catch your own bugs
• Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents to GTM and operational problems
• Strong written and verbal communication — you can explain a data model to an engineer and a business case to a VP in the same day

Requirements

• Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
• Experience with Salesforce integration patterns (REST/SOAP APIs, platform events, named credentials)
• Exposure to AI tooling for workflow automation (Claude Code, Dust, n8n, or similar)
• Salesforce certifications (Platform Developer I/II, Administrator, Advanced Administrator)
• Prior experience in a Customer Success, Support, or Revenue Operations technology context

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.