Client Experience Concierge
Hope's Global Getaways
About the job Client Experience Concierge
Position Overview
- Build rapport with clients and learn about their preferred destinations, travel dates, budget, interests, priorities, and special requests.
- Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences using approved resources.
- Help coordinate selected arrangements while maintaining organized confirmations, reservation details, schedules, and itinerary information.
- Provide personalized support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
- Monitor important deadlines, review information for accuracy, maintain current client records, and continue expanding your destination and supplier knowledge.
- Fully remote opportunity with flexible part-time and full-time scheduling
- Structured onboarding and beginner-friendly training
- No previous professional travel experience required
- Ongoing team guidance and access to educational resources
- Supplier and destination learning opportunities
- Opportunities to strengthen client service, communication, research, and coordination skills
- Professional development and potential growth opportunities
- Performance-based incentives and recognition opportunities
- Qualifying travel discounts and industry-related benefits
- Collaborative virtual team environment
- Strong written and verbal communication skills
- Professional, personable, and client-focused approach
- Excellent organization and attention to detail
- Ability to provide responsive and personalized support
- Comfortable researching and evaluating multiple options
- Ability to manage several client requests, follow-ups, and deadlines
- Willingness to learn digital tools, supplier platforms, and new processes
- Dependable follow-through and strong time-management skills
- Adaptable and resourceful when client needs or plans change
- Self-motivated and comfortable working independently
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region
Vacancy posted 3 days ago
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