Client Service Executive

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview

As a Client Service Executive , you will ensure delivery of exceptional service to Gallagher’s clients by championing Branch initiatives and priorities, proactively managing complex accounts and mentoring team members. You will exemplify the highest ethical standards, promote ethical behavior and uphold .

How you'll make an impact

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Responsible for Client Service Cycle
• Independently manage accounts increasing in complexity and funding type based on experience
• Maintains direct account responsibility and is a strategic relationship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow -through
• Independently address and resolve internal and external challenges
• Keep clients well-informed of compliance related issues
• Identify client needs, provide solutions while leading and managing strategic objectives for clients
• Work with account management team to ensure compliance with local and corporate standards
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products and advanced knowledge, maximize efficiency and effectiveness in client deliverables
• Manage client and vendor expectations to ensure timely delivery of requests
• Drive and foster innovation. Don’t be satisfied with the status quo. Generate new and practical ideas, always look to improve
• Develops professional relationships with internal and external stakeholders
  
  
• Trains and develops lower-level staff, manages and assigns work, meets deadlines, works collaboratively as well as independently
• Supervises the sale of products/services by enhancing sales or services to prospects and existing accounts

About You

• Bachelor’s Degree and 5+ years of client coordination and/or claims management experience
• Appropriately licensed
• Ability to travel approximately 50% of the time
• Working knowledge of Microsoft Windows applications and MS Office
• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Deep understanding of professional and industry standards/practices
• A knack for building strong client relationships.
• The ability to explain complex issues in simple terms.
• A focus on achieving goals and driving results.
• A commitment to creating a positive and inclusive team environment.
• Excellent verbal and written communication
  
  
• Feels comfortable in giving and receiving constructive feedback
  
  
  #LI-DK3

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.