CLINIC DIRECTOR - RN

Company
IV Nutrition

About the Role

What You'll Do

• Own overall clinic performance, including revenue, profitability, client experience, and team execution
• Serve as the primary point of accountability for all clinic operations
• Set the tone for culture, professionalism, relationship building, and performance standards
• Ensure alignment with company goals, initiatives, and brand standards
• Analyze key performance indicators (KPIs) and implement action plans to improve results
• Lead the clinic with an ownership mindset and commitment to continuous improvement

• Lead a relationship-based client culture centered on understanding each client's personal wellness goals
• Coach the team to uncover the client's personal why and connect appropriate IV Nutrition services to their individual wellness journey
• Help clients move from a single service toward an ongoing relationship focused on their wellness goals
• Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations
• Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty
• Drive clinic growth through memberships, packages, wellness services, and strong client relationships
• Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey
• Establish and monitor clinic growth goals and coach the team toward achieving them
• Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities
• Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance
• Partner with corporate leadership on promotional campaigns and business development initiatives

• Ensure every client receives a high-quality, personalized, and consistent experience
• Create an environment where clients feel known, heard, educated, and supported in their wellness goals
• Establish service standards that create long-term client relationships and referrals
• Address client concerns and resolve issues promptly and professionally
• Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention
• Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable
• Support local marketing efforts, networking opportunities, and community engagement initiatives

• Ensure safe and effective administration of IV therapies
• Maintain compliance with all clinical regulations, standards, and protocols
• Oversee documentation accuracy and client care quality
• Provide clinical guidance and support to staff as needed
• Ensure adherence to physician orders, standing orders, and company policies
• Promote a culture of safety, professionalism, and clinical excellence

• Hire, train, and develop clinic staff
• Lead team performance through coaching, accountability, and goal setting
• Develop team members to become confident relationship builders who can educate and support clients throughout their wellness journey
• Create a high-performance culture focused on results, client care, relationships, and growth
• Identify and develop future leaders within the clinic
• Conduct regular performance discussions and development planning
• Ensure all team members understand and achieve expectations related to service, client relationships, sales, and operational performance

• Ensure smooth daily clinic operations and workflow efficiency
• Manage scheduling, staffing levels, and resource allocation
• Maintain consistency in service delivery across all shifts
• Execute company initiatives, promotions, and process updates
• Oversee inventory management, supply ordering, and operational controls
• Maintain a clean, organized, and professional clinic environment
• Ensure compliance with company policies, procedures, and regulatory requirements

• Monitor team performance and hold staff accountable to expectations
• Address performance issues quickly and effectively
• Partner with HR on employee relations, coaching, and documentation
• Recognize and reward high-performing team members
• Utilize performance metrics to drive accountability and continuous improvement
• Ensure the clinic consistently achieves operational, sales, client relationship, and client satisfaction goals

Qualifications

• Current and active New Jersey Registered Nurse (RN) license required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

• Minimum 2–5 years of vascular access or infusion experience
• Minimum 2 years of leadership or management experience
• Previous experience leading sales teams, client retention programs, relationship-based service teams, or membership-based businesses preferred

• Google Platforms (Google Drive, Gmail, Google Meet, etc.)
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Sales reporting, KPI tracking, and performance management systems

Skills & Attributes

• Strong leadership and team management ability
• Genuine passion for helping people pursue proactive health and wellness goals
• Natural relationship builder who enjoys understanding what matters to others and helping them achieve their goals
• High level of accountability and ownership mindset
• Proven ability to drive business performance and client retention
• Excellent communication, coaching, and interpersonal skills
• Strong operational and organizational skills
• Ability to make decisions quickly and effectively
• Problem-solving and conflict resolution skills
• Results-driven with a focus on performance and growth
• Ability to coach, motivate, and develop high-performing teams
• Ability to multitask in a fast-paced environment
• Professionalism, resilience, and adaptability

Compensation & Benefits

• Base Salary: $90,000–$100,000 annually, based on experience
• Milestone bonuses tied to clinic revenue growth
• Estimated tips and commissions
• Membership commission opportunities
• Employer contribution toward health insurance, plus PTO
• Monthly service allowance plus an employee discount on IV Nutrition services
• A full breakdown of compensation amounts and eligibility details will be provided as part of your formal offer

Working Conditions

• 8–12 hour shifts
• 2–4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
• Clinic environment with climate control and adequate lighting
• Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role

Is This Role for You?

• A leader who genuinely enjoys helping people achieve their goals
• Someone passionate about proactive health, wellness, and creating meaningful change in people's lives
• A relationship builder who wants to know clients beyond the service they receive
• A leader who believes education, trust, and accountability can help people stay committed to their wellness journey
• Someone who loves developing people and helping team members become confident wellness partners for their clients
• A business-minded leader who understands that strong relationships and exceptional experiences drive retention, referrals, revenue, and sustainable growth
• A leader who takes full ownership of people, performance, culture, and results

• Someone who prefers individual contributor roles without leadership responsibility
• Someone uncomfortable holding others accountable
• Someone who prefers transactional client interactions over building ongoing relationships
• Someone who struggles in a fast-paced, performance-driven environment
• Someone who is not comfortable with memberships, business growth, and revenue accountability

Reality Check

Location: Verona, NJ | Company: IV Nutrition