Inside Service Manager - Orlando, FL

Inside Service Manager

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

An Inside Service Manager serves as an entry point into the service side of the equipment rental industry. This role focuses on equipment maintenance and repair, parts order handling and inventory management, and customer billing. The position also collaborates closely with the outside sales team to ensure exceptional customer service and support.

Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service-oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. This position also plays a critical role in coordinating service operations, managing workflow, and maintaining strong communication with internal partners and customers.

Essential Functions

• Provide detail-oriented support to shop technicians in diagnosing, repairing, and maintaining equipment within the service facility.
• Coordinate daily shop repair activities, ensuring technicians have the parts, tools, and documentation needed to complete work efficiently.
• Open, update, and close work orders to ensure accurate tracking and documentation of in-shop service jobs.
• Utilize company systems and tools, including SmartEquip and ERP systems, to document, track, and manage service repairs and parts activity.
• Manage the receiving, organization, tracking, and relocation of parts to support efficient shop operations.
• Maintain accurate and up-to-date equipment maintenance records and service documentation.
• Assist the District Service Manager and service leadership with service-related initiatives to improve department effectiveness.
• Monitor technician training progress and coordinate internal and external training to support development and compliance.
• Ensure adherence to established safety policies and procedures within the shop and yard environments.
• Provide technical guidance and operational support to technicians to resolve equipment issues and maintain repair quality.
• Communicate effectively with technicians, sales, and management teams to support service operations and customer satisfaction.
• Complete administrative tasks including logging service activity, creating purchase orders (POs), and ordering parts.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma
• 2-year technical certificate, 5 years of experience in heavy equipment service management, or a related college degree
• PC proficiency required, particularly in Microsoft Office applications
• Extensive OEM equipment and maintenance knowledge
• Valid Driver's License
• Strong organizational skills
• Excellent customer service skills
• Ability to build relationships and motivate employees

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• Yes

Work Environment

• Combination of office, shop, and yard settings
• Regular exposure to diesel engines, heavy equipment, and mechanical tools
• High noise levels at times; hearing protection may be required
• Exposure to diesel fumes, lubricants, and other shop-related materials
• Occasional lifting, bending, and walking throughout the facility
• Frequent use of personal protective equipment (PPE) in shop and yard areas
• Variable temperatures based on indoor and outdoor environments
• Fast-paced, hands-on environment requiring leadership and adaptability
• Standard business hours with occasional extended hours or weekend oversight
• Regular collaboration with technicians, service advisors, rental staff, and customers

Travel Required

• Occasional driving to different locations for shop walks and inventory checks

Physical Demands

• Regular sitting, standing, walking, and movement throughout office, shop, and yard areas
• Occasional bending, kneeling, or crouching during equipment inspections or technician support
• Ability to lift and carry up to 30 pounds occasionally
• Frequent use of hands and fingers for typing, writing, and office equipment
• Visual and auditory ability required to read documents and communicate in noisy environments
• Occasional exposure to outdoor weather conditions
• Ability to safely navigate uneven surfaces and active equipment areas
• PPE such as safety glasses, gloves, steel-toe boots, or hearing protection may be required

Other Duties

Please be aware that while this job description outlines the primary activities and responsibilities of the role, it may not include every duty or requirement. Responsibilities may change with or without notice to meet evolving business needs.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of our team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company-paid holidays
• Company Paid Wellness, Employee Assistance, and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position may also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.

At Opifex-Synergy, we prioritize the safety and well-being of our employees. All successful candidates must undergo a drug test and background check before their start date.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.