Cinnabon Assistant Manager

Description:
Mission:
The Assistant Manager is responsible for acting in a leadership role to the crew leaders as well as the crew. He/she must lead by example in values and responsibilities:
• We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests.
• We are Clean and Attractive - learn the importance of maintaining a
• clean and attractive work environment and appearance.
• We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
• We Always Deliver High Quality - learn what is meant by quality and
how to demonstrate behaviors that support the consistent delivery of quality products.
• We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction. Able to recite the values and value proposition

Duties & Responsibilities:
Sales and Profits
• Builds sales by promoting guest satisfaction.
• Manages labor costs by evaluating actual labor against projected sales throughout the shift.

Product Quality
• Maintains and delivers high quality products using the PACE system.
• Monitors product quality by managing crewmember performance and providing specific feedback.


Service
• Trains crewmembers in WOW! Service.
• Trains crew members to respond pro-actively to the guest.
• Effectively manages shift to exceed the guest's expectations.
• Models and promotes the Cinnabon culture and values.

Housekeeping
• Trains crew members to maintain bakery cleanliness during shift.
• Follows bakery-cleaning schedule.
• Troubleshoots equipment repairs.
• Follows procedures for reporting maintenance problems.

Staffing
• Uses shift planning tools to deploy crewmembers effectively.
• Conducts interviews with Crewmember Selection tools.

Training
• Trains crewmember on all positions using the approved job aids.
• Conducts effective crewmember orientations.
• Trains crewmember on new products.

Performance Management
• Effectively manages the shift and bakery in the Bakery Manager's absence.
• Accomplishes all management duties in a timely manner.

Policies and Procedures
• Follows procedures outlined in the Operations Manual.
• Follows cash control policy and security policy.
• Knowledgeable in register discounts and promotions.
• Maintains safe working conditions in the bakery.
• Reports accidents and incidents to Bakery Manager / Franchise Partner within 24 hours.

Employee Relations
• Effectively coaches crewmembers for improved performance.
• Accurately, consistently document performance appropriate.
• Uses consistent practices in managing performance problems.

Administration
• Accurately completes all financial reports.
• Makes accurate drawer counts, safe audits, petty cash and bank deposits following company guidelines.
• Schedules weekly labor efficiently and ensures sign in/out record keeping is accurate.
• Reports and reconciles weekly payroll.
• Understands weekly P & L statement and take corrective actions as needed.
• All other duties as assigned by the Bakery Manager or Franchise Partner.

Critical Skills:
• Leadership and Motivation
• Problem solving/Cognitive skills
• Teamwork and Interpersonal Communication skills
• Honesty and Integrity
• Maturity and Stability


Essential Physical Requirements:
• Ability to communicate with Guests and co-workers.
• Ability to read and perform functions of addition and subtraction and makes correct change.
• Ability to process information through the POS register system.
• Ability to lift up to 5Olbs bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery).
• Ability to lift up to 35-pound boxes of frozen products.
• Ability to work in a warm environment (ovens) and react to buzzers and timers.
• Ability to climb ladders and bends at the waist to clean equipment.
• Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).
• Ability to work around industrial strength cleaners.
• Ability to weigh and measure baking products.
• Ability to stand for up to 4 hours without a break.
• Ability to operate the mixer (if working in a scratch bakery).

Professional Background:
Associate Degree or equivalent work experience in a food service or retail environment. Demonstrated ability to positively effect bakery sales and profits.
Demonstrated ability to train and motivate the crew to exceed the Guests expectations.

Requirements:
leadership and motivation, problem solving, teamwork and communication, honesty and integrity

Additional Info:
$20.00/hour + bonus