Lab IT Support Specialist

Lab IT Support SpecialistThe Associate Lab Computing Analyst will provide end-to-end IT technical support for laboratory environments, working directly with clients at J&J. This role is responsible for ensuring seamless integration of IT systems with lab instrumentation, troubleshooting, and supporting users in a fast-paced, regulated environment.Implement, monitor, and support laboratory IT environments integrated with scientific instrumentation.Administer, troubleshoot, and maintain Windows-based platforms and connected desktop hardware, peripherals, and core applications.Ensure successful onboarding, relocation, and retirement of lab equipment and computers.Enforce and monitor Windows security policies, including user/group permissions, file/folder permissions, group policies, and local security standards.Analyze and implement enhancements and upgrades to optimize desktop platform support.Ensure strict adherence to client corporate policies, including compliance reporting.Act as the primary technical contact for lab instrument vendors and escalate issues as needed to broader IT teams.Support new system validations, change management, and maintain accurate inventory records of lab equipment and software.Submit detailed weekly engineering reports to team leads by COB on the last business day of each week.Serve as the liaison for software/hardware inquiries, including communication with clients and vendors.Participate in client meetings and assist with various PerkinElmer Enterprise practices, providing backup to team leads as required.Serve as the technical expert for escalations and mentor junior team members.Maintain compliance with health, safety, and environmental policies and demonstrate proficiency with office equipment/software after training.Required SkillsExcellent customer service and the ability to interpret client requests.Proven troubleshooting skills across complex IT systems (network and PC-related).Strong verbal and written communication capabilities.Effective time management with the ability to juggle multiple projects and meet tight deadlines.Analytical, detail-oriented, and can follow written documentation precisely.Self-motivated, able to work independently with minimal supervision.Ability to multitask and provide technical support to diverse user groups.Nice to HaveDeskside or Help Desk IT experience, particularly with troubleshooting.Windows PC administration.Flexibility to work various shifts/days.Background in Pharma-IT or experience supporting pharmaceutical clients. Tailored Management