(2) 1.0 FTE IGNITE Associates

Online High School Associate

These positions are 12 month positions. The Online High School Associate supports students, teachers, and administrators in a virtual learning environment. This role ensures students stay engaged, complete coursework, and receive the academic and technical support needed to succeed in an online high school program.

Key Responsibilities:

• Monitor student attendance and participation in online classes
• Provide guidance and encouragement to help students stay on track
• Assist students with navigating learning platforms (LMS, video tools, assignments)
• Offer academic support or connect students with teachers/tutors when needed
• Track student progress and flag concerns (attendance, grades, engagement)

Instructional Support:

• Assist teachers with managing virtual classrooms
• Help prepare and upload course materials
• Support live sessions (manage chat, attendance, breakout rooms, etc.)
• Ensure assignments and assessments are organized and accessible

Administrative Duties:

• Maintain accurate student records and data
• Communicate with parents/guardians regarding student progress or issues
• Respond to emails and messages in a timely manner
• Assist with scheduling, reporting, and documentation

Technical Support:

• Help troubleshoot basic technology issues for students and staff
• Ensure students can access digital tools and platforms
• Coordinate with IT support when needed

Required Qualifications:

• High school diploma or associate's degree (Bachelor's preferred)
• Strong computer and technology skills
• Experience with online learning platforms (e.g., Google Classroom, Canvas, Zoom, Teams)
• Excellent communication and organizational skills
• Ability to work independently and manage time effectively

Key Skills:

• Communication & interpersonal skills
• Organization and attention to detail
• Problem-solving
• Time management
• Adaptability in a virtual environment

Work Environment:

• Remote or hybrid setting
• Regular use of computers and online platforms
• May require flexible hours depending on student needs
• Travel may be to provide in-person support or deliver equipment