SME ServiceNow Training Specialist

Alexandria, Virginia

Secret

Hybrid schedule

Training

Overview

GovCIO is currently hiring for a SME ServiceNow Training Specialist to develop and deliver high‑quality ServiceNow training for both technical and non‑technical users supporting a U.S. Coast Guard program. This position will be located in Alexandria, VA and will be hybrid position.

Responsibilities

The ideal candidate will have deep experience facilitating technical training, creating comprehensive documentation, and supporting enterprise adoption of ServiceNow. In addition to platform‑specific training, this SME role includes strategic input, advanced training development, and support for mission‑specific training environments.

• Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences.

• Deliver targeted trainings on new features, portals, workflows, and catalog items.

• Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids.

• Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.

• Maintain training materials in both digital and print formats to support broad accessibility.

• Provide strategic guidance and SME‑level input on training programs across IT knowledge enhancement, end‑user training, and advanced mission‑focused training.

• Support staff and provider training aligned to Health IT and Business System mission requirements.

• Contribute to cyber‑centric training aligned to the Cybersecurity Management Plan.

• Provide system and infrastructure training aligned to the Infrastructure Design & Integration Management Plan and cloud‑related training aligned to Cloud Deployment Plans.

• Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.

• Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience

• Hands‑on experience using the ServiceNow platform

• 3+ years facilitating live, tailored in‑person and virtual trainings

• 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)

• Strong verbal and written communication skills for training diverse audiences

• Ability to simplify complex technical concepts into accessible training materials

• Experience collaborating with cross‑functional teams to refine training requirements and content

• Proven ability to adapt training delivery to varied skill levels and operational needs

Clearance Required: Must have an active Secret clearance

Preferred Skills and Experience

• Experience supporting DoD, U.S. Coast Guard, or other federal mission environments

• Familiarity with ITIL concepts (Incident, Problem, Change Management)

• ServiceNow certifications (CSA, ITIL Foundation, or related)

• Experience developing multimedia training materials (video, simulations, interactive content)

• Exposure to ServiceNow modules such as ITSM, HRSD, CSM, or custom applications

• Experience supporting advanced or mission‑specific IT training environments

#JP #USCG #DICE

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.