SITEC - Service Now IT Operations Management Systems Administrator - MacDill AFB

Job TitleSystems Administrator for SITEC 3 EOMJob DescriptionPeraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.ResponsibilitiesSupport technical configuration - across the ServiceNow IT Operations Management (ITOM) suite, including:Discovery patterns, probes and sensors, and performance tuning at enterprise scaleMID Server architecture, installation, upgrading, configuration, clustering, load balancing, and advanced troubleshootingService Mapping design and deployment, including top-down, tag-based, and pattern-based mappingOwn CMDB health and data integrity - governing CI class modeling, identification and reconciliation rules, and CMDB health dashboards to ensure a trustworthy source of truth for downstream ITOM and ITSM processesArchitect and maintain integration solutions with external systems such as monitoring tools, event sources, and CMDB feeders, using REST/SOAP APIs and IntegrationHubAdminister and maintain ServiceNow instances across cloud, hybrid, and self-hosted / on-premises deployments - covering upgrades, patching, cloning, MID Server fleet management, and platform performance tuningEstablish and enforce development standards, reusable documentation, and technical best practices, and lead code reviews and internal technical design sessionsProvide technical leadership and mentorship to mid-level and junior developers and administrators, elevating the overall capability of the teamTranslate technical requirements and architecture into scalable, supportable implementations, working closely with Solution Architects and engagement leads to ensure solution quality and alignmentSupport system testing, UAT, deployment, and ongoing performance tuning, and lead root-cause analysis for complex ITOM and CMDB issuesEngage with stakeholders during technical workshops, solution validations, and post-go-live supportQualificationsRequired Qualifications:Min 12 years with HS Diploma, 10 years AS/AA degree, 8 years with BS/BA degree, 6 years with MS/MA, 3 years with PhDA DoD TS/SCI clearance is requiredDoD 8570.01-M IAT IIExperience delivering ServiceNow implementations and integrations with a strong emphasis on ITOMDemonstrated experience implementing, configuring, and tuning ServiceNow Discovery, Service Mapping, and Event Management in enterprise environmentsProven ability to independently lead and deliver technical solutions, set technical direction, and make sound design decisions with minimal supervisionExcellent written and verbal communication, particularly in documenting complex logic and technical designs for varied audiencesComfortable working both independently and collaboratively within distributed teamsDesired Qualifications:Must be DoW 8140 compliant under the Work Role Code 451– Systems Administrator- Intermediate level or higher by 1 Oct 26.Certifications a plus: ServiceNow Certified System Administrator (CSA), plus one or more ServiceNow Certified Implementation Specialist (CIS) credentials in Discovery, Service Mapping, or Event Management. Certified Application Developer (CAD) is a plusAdvanced proficiency in JavaScript, Glide APIs, REST/SOAP integrations, IntegrationHub, and ServiceNow scripting methodsIn-depth understanding of the ServiceNow CMDB, CSDM, discovery patterns, and infrastructure modelingExperience integrating with third-party tools such as SCCM/MECM, SolarWinds, SCOM, Dynatrace, LogicMonitor, and similar monitoring platformsFamiliarity with cloud infrastructure (AWS, Azure, GCP), hybrid environments, and self-hosted / on-premises ServiceNow deploymentsAdvanced troubleshooting skills with MID Servers, connectivity, and end-to-end system performanceExperience delivering within regulated, secure, or public-sector environmentsExperience mentoring engineers and leading technical teams through complex deliveryPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.Target Salary Range$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Peraton