Automotive Service Advisor

Service AdvisorGroup 1 Automotive is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.*Must be willing to work SaturdaysResponsibilitiesSchedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat businessQualificationsPrevious customer-facing sales experience is required (retail, outside sales, hospitality, etc.)Automotive Service Advisor experience is a big plus (dealership preferred)Xtime & CDK experience is a plusStrong desire to provide an exceptional customer experienceAbility to achieve targeted goalsAbility to thrive in a fast-paced environment with demonstrated communication and interpersonal skillsHigh School diploma or equivalentValid in-state driver's license and must maintain an acceptable, safe driving recordWe offer...Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment with job training, provided equipment, and advancement opportunitiesMarket-leading pay based on experience plus bonusesStructured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognitionPinnacle Awards ProgramEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.