Senior IT - CCaaS & NICE CXone Expert (Onsite Greensboro)
Fox Point Recruitment LLc
Fox Point Recruitment LLC is seeking a Senior IT Support Engineer (Tier 3/SME) in Greensboro, NC onsite. The role centers on NICE CXone CCaaS platforms, telephony, routing, and analytics, serving as the final escalation point for Tier 1 and Tier 2 incidents in a 24/7 enterprise environment. You will drive RCA, improve platform reliability, mentor junior staff, and collaborate with cross-functional teams to translate complex requirements into scalable designs, while aligning with security and #J-18808-Ljbffr Fox Point Recruitment LLc
Vacancy posted 4 days ago
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