Front Desk Agent - Embassy Suites Phoenix Biltmore

Job Identification: 229804 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Salary $17/USD/Hourly Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someoneu2019s day. When you join our Hotels team, thatu2019s exactly what youu2019ll do every time you come to work As a Guest Service Agent , youu2019re not just ensuring a seamless check-in and check-out process u2013 youu2019re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: + Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance + Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately + Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries + Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue + Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality weu2019re known for doesnu2019t end with our guests. We proudly invest in our Team Membersu2019 wellbeing, supporting you through all of lifeu2019s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including: + Incredible travel perks u2013 Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program + Own a piece of Hilton u2013 Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future + Paid parental leave u2013 Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents + Personalized caregiving support u2013 Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones + Crisis concierge u2013 In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care + Mental health resources u2013 Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) + Generous paid time off (PTO) u2013 Recharge, relax, and take time for what matters most + Health & welfare benefits u2013 From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered + Financial security for your future u2013 Our retirement plans make it easier to save for whatu2019s next _Benefits availability may vary depending on Team Memberu2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._ Join an Award-Winning Workplace Culture At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel. Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog ( to see why weu2019re more than a great place to stayu2014weu2019re a great place to work.