Client Resolution Specialist

Job Description

Job Description

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team!

The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.

Overview

The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Key Responsibilities

• Account Recovery Management:
  • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
  • Monitor account activity and determine next steps to support timely collection outcomes
• Litigation & Partner Coordination:
  • Coordinate with external attorneys and collection agencies on recovery efforts
  • Provide documentation, direction, and support throughout the recovery process
• Payment & Resolution Support:
  • Assist with payment arrangements and settlement discussions within established guidelines
  • Process payments and maintain accurate account records
• Communication & Correspondence:
  • Draft and issue demand letters and other account-related communications
  • Respond to inquiries from insureds, agents, and other stakeholders
• Documentation & Compliance:
  • Maintain accurate account documentation and activity tracking
  • Ensure adherence to company policies and regulatory requirements

Required Qualifications

• High School diploma or equivalent
• 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast-paced environment
• Experience working on tasks with a high level of accuracy and detail

• Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications

• Associates/Bachelor 's Degree preferred

About Us

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates:

• At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
• Preparing for your future: Imperial PFS offers a 401(k) with a company match
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
• Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity.

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