Office Support Administrator

Cumberland Farms Office Support Administrator

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Office Support Administrator will be responsible for overall office coordination and daily operational support in Charlotte Office. Ensuring an overall positive, organized, and professional experience for employees and visitors at the site

Responsibilities:

• Tracking, ordering, and maintaining all office supplies and office needs
• Supporting the onboarding set-up of new hires, including ensuring they receive a key fob and helping coordinate any special workspace or equipment needs
• Managing relationships with cleaning services and other office vendors as needed
• Serving as a daily in-office presence to ensure mail, deliveries, vendors, guests, and visitors are properly received and managed
• Maintaining company vehicles and supporting office processes around them, including working with the Fleet team to ensure compliance and upkeep
• Ensuring all maintenance and upkeep needs for the 5th floor are identified, escalated, and handled in a timely manner
• Working with the landlord and future tenants to ensure building security compliance and functionality, including management of key fobs and access coordination
• Acting as receptionist for the office, greeting visitors, answering calls, and supporting professional front-office experience
• Assisting executives in the building with small administrative and operational projects as needed
• Providing first-level troubleshooting for common office technology issues, such as TVs, monitors, conference room equipment, printers, docking stations, and other basic workplace tools
• Assisting with basic computer support for employees, such as simple setup help, peripheral connections, password/reset coordination, and troubleshooting routine issues
• Helping maintain conference rooms and shared spaces so they remain functional and meeting-ready
• Escalating more advanced technical issues to the appropriate internal IT team or vendor when necessary

Working Relationships:

Works with all departments across the entire Westborough, MA Store Support Center and Charlotte, NC Office.

Requirements:

Minimum Education: High School Diploma or Equivalent

Minimum Experience: 1+ Years in a professional office coordinator role

Preferred Experience: 2- 3 Years in a facilities management or office administrator role

Soft Skills:

• Strong organizational skills with the ability to manage multiple responsibilities and priorities throughout the day
• Excellent interpersonal and communication skills, with a friendly and professional demeanor
• Comfortable working independently in a small office environment
• Experience coordinating vendors, deliveries, office services, or facilities-related requests
• Basic technical aptitude and comfort handling simple office technology troubleshooting
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office, email, calendars, and basic workplace systems

Other Requirements:

Travel: Local travel. Must have valid driver's license.

Hours & Conditions: M-F 8am 4:30pm with Flexibility.

Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Additional Info:

At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.