Data Center Technician (DCT) Manager

Overview Join to apply for the Data Center Technician (DCT) Manager role at Microsoft . As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring key performance indicators (KPIs) and service level agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT Manager, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure includes a global portfolio of data centers in multiple countries and millions of servers. Our foundation is built on a team of subject matter experts who support services for millions of customers worldwide. With environmental sustainability and optimization at the forefront of data center design and operations, we continue to grow and evolve to meet changing business demands as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We value respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. Accountable for overall data center service compliance and quality. Provide guidance on and hold team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed. Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. Ensure technicians and vendor resources comply with all safety procedures (e.g., PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Embody our culture and values. Qualifications Required Qualifications High school diploma, GED, or equivalent; basic knowledge of computer hardware and components; 3+ years’ experience supporting IT equipment or related technology, or related experience working with technical teams; OR equivalent experience. 1+ year(s) experience directing, supervising, or managing others. Ability to work shifts, including evening, nighttime, weekends, and/or holidays. Background Check Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications Associate's degree in Computer Science or related field and 6+ years experience supporting IT equipment or related technology; OR Bachelor's degree in Computer Science or related field and 5+ years experience supporting IT equipment or related technology; OR equivalent experience. 4+ years’ experience supporting IT equipment or related technology. 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment. Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt. 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees. Compensation Data Center Technicians M3 - The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year. There is a different range applicable to specific work locations; within the San Francisco Bay area and New York City metropolitan area, the base pay range for this role in those locations is USD $105,800 - $185,300 per year. Microsoft will accept applications for the role until September 10, 2025. Equal Opportunity Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr Microsoft