Order Management Coordinator

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The Order Management Coordinator serves as a key liaison between Rehlko, distributors, and customers, providing exceptional customer service and supporting the efficient execution of the end-to-cash process. This position is responsible for managing customer orders from quotation and order entry through shipment and post-sale support, ensuring accuracy, timely fulfillment, and effective communication throughout the order lifecycle. The Order Management Coordinator partners closely with Sales, Finance, Logistics, Customer Service, and other cross-functional teams to coordinate order fulfillment, resolve issues, maintain accurate customer and order information, and support established service-level expectations. This role also contributes to operational excellence by identifying process improvements, maintaining compliance with departmental policies and procedures, and supporting consistent customer experience. Work mode: Hybrid-3 days a week (Tuesday, Wednesday, Thursday) Work Location: 200 Twin Oaks Road Kohler WI Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future Key Responsibilities Create customer quotations in SAP and convert approved quotations into accurate sales orders as required. Process and manage customer purchase orders in SAP, ensuring accurate pricing, payment terms, delivery requirements, and compliance with Sales Administration policies and procedures. Create and manage outbound deliveries and shipments in SAP to support established service-level expectations and customer delivery requirements. Monitor order backlog, order status, and aged orders; proactively identify and resolve routine order holds, delays, discrepancies, and other issues that may impact timely shipment or order closure. Obtain and evaluate freight quotations and accurately apply freight charges to SAP sales orders in accordance with established rates, contracts, and internal policies. Conduct routine freight audits to identify discrepancies, validate charges, and support accurate billing and cost management. Maintain accurate and timely customer, order, shipment, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other applicable business systems. Maintain customer master data, shipping instructions, Incoterms, export compliance information, and customer-specific delivery requirements. Support post-sale activities, including invoice discrepancy resolution, product returns, freight damage claims, short-shipment investigations, and other customer-related issues. Conduct regular order audits to ensure accuracy, compliance, and adherence to established processes and documentation standards, including reviewing orders processed by new Service Center associates. Provide backup support for assigned secondary accounts to ensure continuity of customer service and #J-18808-Ljbffr