Manager, Production Support

Manager, Production Support

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary:

We are seeking an experienced Production Support Manager to lead and manage the daily operations of our Production Support group. This role involves developing and implementing policies and procedures to ensure efficient production support, including operator training, data center scheduling, and systems recovery. The Production Support Manager will monitor and report production outages and perform proactive analysis to maintain high availability and service level attainment. This position requires collaboration with IT and business unit personnel to achieve operational excellence.

Responsibilities:

• Manage the daily operations of the Production Support group, ensuring seamless production and operations support.
• Develop and implement policies and procedures for efficient production support, including operator training and data center scheduling.
• Monitor and report all production outages, ensuring timely resolution and communication.
• Perform proactive analysis to identify factors impacting high availability and service levels.
• Collaborate with IT and business unit personnel to align production support activities with business objectives.
• Manage and mentor supervisors, project leaders, and technical staff in the Production Support group.
• Lead multiple complex projects as a project leader and subject matter expert.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• A minimum of 7 years of IT work experience, including managing teams responsible for production and operations support.
• In-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control.
• Middle-level management experience in data center operations.
• Experience working under general direction of senior-level management.
• Proven ability to manage and mentor supervisors, project leaders, and technical staff.
• Strong analytical and problem-solving skills with a proactive approach.

Why Work with Us

At Cook Systems, we don't just offer jobs—we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family's security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you're not just an employee—you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.