Manager, Computer Operations

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Since 1990, Cook Systems-a certified veteran-owned IT consulting firm-has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust-and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: The Operations Manager is responsible for overseeing production, data control, and operational support in the data center. This role involves developing and implementing standards, procedures, and processes to enhance operational efficiency. The Operations Manager plans and manages the integration of new technologies to ensure high performance and reliability, and they define and negotiate service level agreements.

Responsibilities:

• Oversee and coordinate daily activities of the operations center.
• Develop and implement standards, procedures, and processes for the operations group.
• Plan and manage the support of new technologies to ensure optimal data center performance and reliability.
• Define and negotiate service level agreements.
• Provide input and recommendations on business continuance and process improvements.
• Manage and mentor supervisors, project leaders, and technical staff.
• Work on multiple, complex projects as a project leader and subject matter expert.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for production and operations support.
• Experience in middle-level management within data center operations.
• Proven ability to manage and mentor supervisors, project leaders, and technical staff.
• Strong skills in developing and implementing operational standards and procedures.
• Ability to work under general direction of senior-level management.
• Excellent communication and negotiation skills for defining service level agreements.

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Why Work with Us

At Cook Systems, we don't just offer jobs-we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum-because your family's security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months-because long-term success deserves a strong foundation.

At Cook Systems, you're not just an employee-you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.

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