Director of Operations

Job Summary The Director of Operations has primary responsibility for the operational planning and strategy of their customer account and accountability for its successful execution. The position manages, directs and coordinates day‑to‑day operations and is the main point of contact and escalation. The position serves as part of a Customer/West executive governance team proactively addressing the needs of both organizations. As part of the Grand Rapids Senior Management Team, plays a key role in strategy development for the business and operations. Essential Duties and Responsibilities Interacts with the site leadership teams, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible. Works with all relevant stakeholders across multi sites to design, develop, set and ensure implementation of short, medium‑and long‑term strategy. Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements. Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing. Provides monthly reports and ongoing measurement of results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities. Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel. Develops and maintains solid working relationships with the customers. Inputs to asset capitalization strategy, optimization and technology advancements Leads alignment and standardization of best practices and enterprise excellence. A leader who drives global asset optimization and associated metrics. Member of the Customer/West Executive Governance team. Challenges and inputs to the Customer‑West supply chain strategy. Ensures optimal communication and alignment across the Customer‑West network and associated functions. Education Bachelor's degree in business or technical field in engineering or supply chain management. Work Experience Minimum of ten years of operations management in process‑based manufacturing for the medical device and/or pharmaceutical industry. Proven general leadership and production management experience which includes operational planning and analysis. Preferred Knowledge, Skills and Abilities Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on‑time, on‑budget results. Experience in regulatory agency governed industry, FDA or EMA preferred. Prior manufacturing experience in an industrial setting. Proven general leadership and production management experience. Understanding and experience applying Six Sigma Lean Manufacturing principles. Possess excellent negotiation and conflict resolution skills. Effective problem solving and interpersonal skills. Ability to establish and maintain good working relationships with all levels in the organization. Proficient in computer use including Microsoft Office. Excellent written and verbal communication skills with all levels of employees. Travel Requirements 5%: Up to 13 business days per year. Physical and Mental Requirements While performing the duties of this job, the employee is regularly required to, sit, stand, walk, talk, hear, see and use hands and finger to operate office equipment (ie phones, computers, copies, etc.). Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites. The employee occasionally works near moving mechanical parts and or equipment. The noise level in the office work environment is usually quiet. The noise level in the manufacturing work environment is moderate to loud. Hearing protection is required at all times in the manufacturing work environment. Shift M-F Days West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening. #J-18808-Ljbffr