Raley's Service Center Agent I (English/Spanish)

Raley's Service Agent I (English/Spanish)

The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Din Market. In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet.

Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry on Tom's legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley's a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as the destination for the best fresh products, affordable offerings, and personalized service.

Perks & Benefits

• Competitive compensation, paid weekly!
• Retirement Savings Plan - 401(k) including company contributions and matching funds
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Medical, dental, and vision insurance for yourself and eligible dependents
• Life insurance
• Wellness Programs (Raley's Healthy Lifestyles)
• Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
• Health Savings Account
• Corporate store and discount programs (10% off groceries, free items)
• Employee Assistance Program (free financial, legal, and mental health services)
• Charitable contribution opportunity and volunteer time off and community events

What You Will Do

As a Raley's Service Agent I (English/Spanish), you will provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley's. In this role, you will work temporarily in the Raley's Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels.

How You will Make a Difference

• You will perform accurate and thorough entry of customer contact data into the database.
• You will answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization's products or services.
• You will demonstrate your genuine desire to ensure every customer has a positive experience.

Who You Are

• You genuinely aim to please customers.
• You have high expectations for quality customer service and can coach and mentor others to do the same.
• You are patient and kind and can empathize with others, store team members and customers alike
• You are a master juggler, multi-tasking and taking in different information
• You collaborate with others and communicate effectively.
• You use excel and other Microsoft software.
• You can hold others accountable to service-level-expectations
• You like to analyze data to determine where changes can be made and you like to try new ways to support the customer experience.
• You are agile and like to work in a fast-paced and FUN environment!

Skills & Abilities

• Must have open availability 7 days/week from 8am-8pm
• Bilingual (English/Spanish) Preferred
• Work is completed on-site at the Raley's Distribution Center
• Discern issues and provide solutions.
• Bilingual skills a plus.
• Be reliable
• Open availability to work any day in the week/weekend
• Experience utilizing social media is helpful
• Basic computer skills and proficiency in office software applications
• Impressive telephone, email and social media etiquette

Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time:

• Sitting; frequent sedentary work.
• Telephone usage to communicate with internal and external customers, and vendors.
• Viewing computer monitor; average ordinary visual acuity necessary to prepare documents, enter data into computer system and read reports from computer monitor.
• Keyboarding; use of fingers to make small movements such as typing and mouse usage.

Internal Applicants: No disciplinary action during the past 6 months. Your current leader must recommend that you apply for this position and provide endorsement upon request from HR. You must upload a resume and answer all application questions.

Compensation: The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their geographic location, relevant education, training, or experience, among other bona fide factors.