Inside Sales/Customer Service Representative

Inside Sales/Customer Service Representative

Full Time, Onsite Role (Madison Heights, VA) Help Build One of the Most Recognized Brands in the Hunting Industry

Quality Archery Designs (QAD) is an industry leader in premium archery equipment. For over 30 years we've built products trusted by bowhunters and archers around the world.

We're looking for a motivated and detail oriented Inside Sales/Customer Service Representative to join our team. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships, going beyond the responsibilities of your average sales position.

If have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

What You'll Do

As an Inside Sales/Customer Service Representative, you'll be providing customer support, processing orders, and building dealer relationships all while representing QAD as a company.

Responsibilities include:

• Provide responsive customer support via phone and email
• Enter and process sales orders in the order management system
• Make outbound calls to maintain and grow dealer relationships
• Promote and sell new and existing QAD products
• Troubleshoot product inquiries and provide technical assistance
• Represent QAD at annual industry trade shows
• Prepare return authorizations and maintain daily activity records
• Ensure accurate dealer representation on the company website
• Collaborate with team members and other departments
• Stay current on archery product knowledge and industry trends

What We're Looking For

The ideal candidate is very personable, outgoing, with a passion not just for archery and hunting but also for helping others.

Qualifications include:

• Archery knowledge is a strong plus
• Proficient with Microsoft Office and order entry systems
• Excellent communication, organizational, and multitasking skills
• Strong interpersonal skills with a positive, team-oriented attitude
• High level of integrity and professionalism

Preferred (but not required):

• 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)

What Success Looks Like

The person in this role will help to maintain and improve customer relations with QAD, fostering and exemplifying QAD's core company values with both customers and larger dealers both in person and over the phone.

Why Join QAD?

• Competitive pay (based on experience)
• Medical insurance after 90 days
• 9 paid holidays, paid vacation, and sick leave
• 401(k) with company match after 1 year
• Employee product discounts and incentives
• Access to indoor and outdoor archery ranges after 90 days

Salary $40,000-60,000 annually (based on experience)

Job Tags: Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management