Business Operations Manager

Business Operations Manager/Senior Manager

As a Business Operations Manager/Senior Manager, you'll be part of a small, high-leverage team responsible for tackling Zip's most important business challenges. You'll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.

You Will

• Lead "zero-to-one" strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
• Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
• Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.
• Build scalable processes and systems from "one-to-ten" and improve existing workflows for efficiency and growth.
• Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
• Define success metrics, track performance, and ensure accountability across key initiatives.

Qualifications

• 6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.

• 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)

• Proven ability to independently problem-solve and drive complex projects under ambiguity

• Strong analytical skills, including experience working with complex business data

• Excellent communication and stakeholder management skills; able to influence across levels and functions

• Demonstrated ability to create and operationalize new processes, systems, or programs.

Preferred Qualifications

• Based in SF or willing to relocate; hybrid role.

• Experience at a high-growth B2B SaaS company.

• Familiarity with internal AI tooling such as Claude Cowork

• Prior exposure to both Product and GTM organizations.

• MBA or advanced degree a plus but not required.

The salary range for this role is $153,000–$189,000 OTE. Final compensation is determined based on job-related factors including experience, skills, and location.

Perks & Benefits

• Start-up equity

• Full health, vision & dental coverage

• Catered lunches & dinners for SF employees

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!